Having to interact what Cigna calls "customer service" is difficult, time-consuming and draining. And given their dishonest inefficiency, every claim has to be followed up manually.
Avoid at all costs. Ask your employer to switch. And vote for whichever candidate will put these parasitical companies out of business.
Last interaction was for a covered service whose claim was submitted by a provider over a month ago. Of course you cannot just call or email them: that would be to easy.
They prefer you to "chat" so that you can get a small slice of their rude, minimum-wage agents, and hopefully get discouraged so they can keep your money. Each message in the "interactive chat" takes like 10 minutes to be returned, and you have to deal with a harried, overworked, rude employee (Avies) who is dealing with several other pissed-off customers and Cigna's *** systems and procedures.
Product or Service Mentioned: Cigna Medical Claim.
Reason of review: Order processing issue.
Monetary Loss: $175.
Preferred solution: Full refund.