Please see I called 5 times try to get the right fax number to send my payment dispute form, The reps are not accountable and do not care...
1/30/2016 2PM? called the customer service , Cigna suggested me to send a Appeal letter but gave me the wrong fax no: 877-484-5967.
1/30/2016 5PM? Called the customer service to confirm the appeal fax no and was told that I have to call back 877-484-5967 Monday after 8AM.
2/1/2016 9:03am called the no 877-484-5967. I was given the wrong fax no for appeal again 877-815-4823 which is for a food service company.
2/1/2016 9:24am called again 877-484-5967, The guy there promised to do some research on my account and hanged out 10 minutes later.
2/1/2016 9:40am called again 877-484-5967. Talaya was the lady who picked up the phone .This time I was gave the fax no 877-484-5968 and the mailing address. Good service finally…
Product or Service Mentioned: Cigna Health Insurance.
Reason of review: Poor customer service.
Cigna Cons: Bad customer service.