Irvine, California
Not resolved

Please see I called 5 times try to get the right fax number to send my payment dispute form, The reps are not accountable and do not care...

1/30/2016 2PM? called the customer service , Cigna suggested me to send a Appeal letter but gave me the wrong fax no: 877-484-5967.

1/30/2016 5PM? Called the customer service to confirm the appeal fax no and was told that I have to call back 877-484-5967 Monday after 8AM.

2/1/2016 9:03am called the no 877-484-5967. I was given the wrong fax no for appeal again 877-815-4823 which is for a food service company.

2/1/2016 9:24am called again 877-484-5967, The guy there promised to do some research on my account and hanged out 10 minutes later.

2/1/2016 9:40am called again 877-484-5967. Talaya was the lady who picked up the phone .This time I was gave the fax no 877-484-5968 and the mailing address. Good service finally…

Product or Service Mentioned: Cigna Health Insurance.

Reason of review: Poor customer service.

Cigna Cons: Bad customer service.

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