I changed my insurance deductible in March 2013. My new insurance due to be paid online April 1st.
When I logged in to Cigna website I saw the wrong amount listed. I called customer service and paid by phone. They promised to correct the mistake.I received several letters confirming my new premium. When I logged in yesterday to pay online I had outstanding bills and they didn't correct the mistake.
I called customer service and they told my policy was cancelled for non payment in April. They put me on hold and they can't even help correcting the problem.
I'm paying ridiculous amount of money for insurance that doesn't cover almost anything. Not to mention the aggravation with incompetent company like Cigna.