Not resolved

CIGNA..... Stop outsourcing your customer service team over seas ,to people who barely speak English and have no idea what you're talking about.

I have been on the phone for an hour and 50 minutes ( and still on hold) , just trying to Make sure that a national appeal was received, and have been transferred 8 times. This is insane, completely unprofessional and unacceptable. The representatives are rude, and get nasty because they don't have any idea what a Prior Authorization denial Appeal is.

It should be pretty obvious if this is the line of work you are in. They are obviously reading off a script, and have not had the proper training, or even know what departments do what.

Reason of review: Poor customer service.

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