CIGNA took money out of my HSA account in error to cover my September, 2010 annual "Wellness" physical with my health care provider. The health care provider returned the check, but now after a dozen phone calls to CIGNA @ 1-800-244-6224 I still don't see the funds being put back into my account.
I've been given CIGNA confirmation numbers and have talked to a Tracy, a Jenny, a Ci-on, a Robin, a Debbie, a Yovon and finally a possible manager named Tina Hall at their Customer Service Call Center. I've been told everything from "I have to wait 15 days for the correction", to "I have to wait for the check to be processed before it can be corrected" to "Oops, it looks like Robin sent it to the wrong department" to finally my favorite one: "They sent the check back to the provider in error".
What I don't understand is that the monies taken out of my HSA account and sent to the doctor's office in error - was returned. CIGNA admits that they have the doctor's check, and may have already cashed it, but they can't seem to find the time to credit my account.
Why can't anyone at CIGNA put the funds back into my account? This is going on four months now - unbelievable. I can't seem to get a hold of any one at CIGNA with enough smarts to make the correction.
Now I'm extremely Upset.
Product or Service Mentioned: Cigna Customer Care.