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The Cigna coverage was signed up for in April of 2014. There

was a stipulation that a number of months must pass before

the insurance can be used, so for the first checkup of the

year, the insurance was not exercised, although Cigna was

making monthly withdrawals of $40 on the credit card.

Then, in October, after enough months had passed, following the second checkup of the year, the first bill was presented by the dentist. This was done using the ID number given by Cigna.

The result was a denial that I was a client, even though over

six months of withdrawals from a credit card had been made.

The dentist made two attempts to collect, using the number that Cigna had provided, with failures both times.

The monthly withdrawals from the credit card by Cigna stopped,

and periodic email and postal mail from Cigna stopped. In short,

Cigna honors the client until the first bill arrives, at which point

it withdraws all information about the client from their system.

Russell Haugen

Product or Service Mentioned: Cigna Dental Insurance.

Reason of review: Problems with payment.

Monetary Loss: $240.

Preferred solution: Let the company propose a solution.

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I am a previous employee of this company. After disclosing a chronic health condition, I experienced discrimination and retaliation for reporting the discrimination.

I was eventually forced out of the company.

I guess those conditions can get expensive for the company. It is not just their customers, it is their employees as well.

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