The Cigna coverage was signed up for in April of 2014. There
was a stipulation that a number of months must pass before
the insurance can be used, so for the first checkup of the
year, the insurance was not exercised, although Cigna was
making monthly withdrawals of $40 on the credit card.
Then, in October, after enough months had passed, following the second checkup of the year, the first bill was presented by the dentist. This was done using the ID number given by Cigna.
The result was a denial that I was a client, even though over
six months of withdrawals from a credit card had been made.
The dentist made two attempts to collect, using the number that Cigna had provided, with failures both times.
The monthly withdrawals from the credit card by Cigna stopped,
and periodic email and postal mail from Cigna stopped. In short,
Cigna honors the client until the first bill arrives, at which point
it withdraws all information about the client from their system.
Product or Service Mentioned: Cigna Dental Insurance.
Reason of review: Problems with payment.
Monetary Loss: $240.
Preferred solution: Let the company propose a solution.