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3.4
Details
I have been with Cigna for 30 years. I injured my shoulder and had issued of tingling, numbness and cramping in my hand. First I saw the doctor who wanted to do an MRI it was denied. I did weeks of physical therapy with little relief of the tingling. I was referred to...
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2 comments
Anonymous
#1604147

was your policya hmo or ppo? I'm thinking of buying a po;icy but I was told ppo are better you don't need authorizations

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Review
#1263677 Review #1263677 is a subjective opinion of poster.
Service
Cigna Health Insurance
Reason of review
Poor customer service
Preferred solution
I'd like for Cigna to pay for the testing the neurologist suggests

Prices on medications | Cigna review

3.4
Details
Forcing me to use express scripts. My trulcity at rite aide was out of pocket 25$ a month . Now i must pay 177$ a mont at rite aid or 100$ a month for home delivery
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Review
#1040463 Review #1040463 is a subjective opinion of poster.
Reason of review
Pricing issue

Horrible Service | Cigna review

2.5
Details
Every time I tried to call, takes for ever. I got hang up the other day. I hate calling Cigna for information. I do not like the automatic system they have. Is really hard to get in touch with customer service. I wish the customer service can improve. I got a double card for my account and one did not work, i could not make any payments for my prescriptions and trying to call them took for ever and they could not help me to find out I had another car. I am very disappointed when it comes to talk to Cigna customer service. I still not able to get a answer to my question, the website also does not tell me much. I just need to find out witch card is the good card. I do not need to be hang up for a simple question.
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Review
#997995 Review #997995 is a subjective opinion of poster.
Product
Cigna Health Savings Account
Pros
  • Benefits
Cons
  • Customer service
Reason of review
Poor customer service

Cigna - Customer Care Review

3.3
Details
Operator had no idea how to access an account balance for health savings account. Then said "we have been directed not to answer any questions on the subject". Ask for supervisor, "not available". Asked to wait on supervisor , it has been 34 minutes so far and no supervisor. Still waiting, I am a Director in my company, there is an amount of ability to influence who we choose for our provider. I will be using that influence.
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Review
#952448 Review #952448 is a subjective opinion of poster.
Service
Cigna Customer Care
Cons
  • Lack of customer support
  • In ability to talk to customer service
  • Customer service
Reason of review
Poor customer service
2.8
Details
I had four months of Cigna short-term due to a shoulder surgery and in the entire time I had to deal with a woman named Kristi G who absolutely would not return a phone call or communicate in any way whatsoever. The attitude she has is she is reading from a script and...
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Review
#893006 Review #893006 is a subjective opinion of poster.
Service
Cigna Customer Care
Reason of review
Poor customer service
2.6
Details
I recently faced a bad experience with Cigna healthcare. I called Cigna customer care and inquired for an Urgent care address for in-network provider. They instead provided address for emergency room and confirmed copay of $25 for the same. After my treatment, I was...
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Review
#791411 Review #791411 is a subjective opinion of poster.
Service
Cigna Health Insurance
Cons
  • Poor knowlegde about own products and services
  • Customer service
Reason of review
Poor customer service
Loss
$225
Preferred solution
Full refund
Tags
  • copay

Cigna Disability Insurance Review

3.3
Details
I've had a short term disability claim submited for a month now and keep getting the run around with my check, i still haven't gotten anything and i'm tenatively going back to work next week. Why even have short term disability and pay for it if you can't even use it when you need it.
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Review
#790517 Review #790517 is a subjective opinion of poster.
Service
Cigna Disability Insurance
Reason of review
Order processing issue
2.7
Details
Have battled cigna for 6 month.s.my wife payed for long term disability for 15 years.she is 95 percent bedridden and they cigna still refuse short term and long term payments.all we do is pay our doctor bills.they just order more doctor visits for proof but no pay...
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1 comment
Laurier
#1004274

Cigna is so very typical of the insurance industry in general their business model is basically take your money

Review
#650709 Review #650709 is a subjective opinion of poster.
Service
Cigna Disability Insurance
Reason of review
Poor customer service

Contact Cigna Customer Service

Website:
Mailing Address:
900 Cottage Grove Road
Bloomfield, Connecticut 18505
United States
Phone:
(800) 244-6224
All Cigna Contacts

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