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1.9
Details
Called them to inquire about a claim that was processed twice and first told everything was right. 2nd agent took over 1 hour to state I would receive the credit back I was due. After 2 weeks of no answer I called and told the agent was off buying school supplies and...
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Review
#1623054 Review #1623054 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$300
Preferred solution
Find another company

Awful | Cigna review

1.6
Details
There's no point in using cigna. You pay out of the pocket with very little discount on anything that isn't up to your VERY high deductible. The 'benefits' are really hard to get, invasive and in the end worth peanuts. Coverage is terrible and every time you want to ask a question its a frustrating experience.
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Review
#1470881 Review #1470881 is a subjective opinion of poster.
Service
Cigna Health Insurance
Cons
  • No accountability
Reason of review
not accepting my gym for 4 to 6 months under the gym membership plan. Additionally, having to pay through the teeth for any medical appointments, basically no benefits.
Loss
$500
Preferred solution
Let the company propose a solution
Tags
  • Authorization

Poor as usual! | Cigna review from Oro Valley, Arizona

2.3
Details
Every time I seem to go pickup my prescription at Cigna they mess up. I get my scripts for no copay because of Mercy care, but they always try and say I owe such an such amount. After a 15 min wait they figure it out. I go through this nonsense every time I get a refill..why??
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Review
#1364716 Review #1364716 is a subjective opinion of poster.
Service
Cigna Prescription Refill

They are a bunch of liars | Cigna review

1.5
Details
Order insulin through mail no more pick up at Pharmacy they said 7 days 7 days call back medicine never was sent they said I'm sorry no insulin so they told me to wait 7 more days with no insulin this Cigna really sucks they tell too many lies
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#1316254 Review #1316254 is a subjective opinion of poster.
Reason of review
Problem with delivery

Won’t approve covered dental service | Cigna review from Baltimore, Maryland

1.5
Details
Randomly changed the codes to something cheaper and unacceptable to me and not what my doctor prescribed. Really incompetent and just dishonest. Won’t cover a covered service despite letter from doctor. Same as not having the dental insurance. Like a scam. I keep escalating and still won’t cover something that is absolutely covered by my policy.
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#1276188 Review #1276188 is a subjective opinion of poster.
1.6
Details
Due to ascerbating of acid reflux to my asthma and well being doctor prescribed generic esomeprazole to which my insurance has the audacity to price as $307 for 90 days and when tier lowering requested came up with $126. To my amazement when asking friends and family...
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Review
#1211961 Review #1211961 is a subjective opinion of poster.
Service
Cigna Health Insurance
Cons
  • Pricing and tier and pharmacy and manufature agreed to pricing
Reason of review
Pricing issue
Loss
$307

Terrible | Cigna review

1.8
Details
Their employees are trained to say that the tests or services your doctor ordered for a specific reason are" not medically necessary ".
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#1101814 Review #1101814 is a subjective opinion of poster.
Reason of review
Poor customer service

Home delivery | Cigna review

2.4
Details
on 2/8/17 called and changed the credit card that I was using to pay my debts. On 2/9/17 had a Dr. appointment at MD Anderson where the Dr. prescribed some antibiotics from a previous biopsy performed. On my way back home from the appointment got a call from home delivery stating that my card did not go through. They did not change the card status when I called the day before, after that was settled was told to expect the meds in 48 hours. I got a notice yesterday that it had just been sent out. So instead of 48 hours I have to wait 7 days. This has been going pretty much since I had to sign up for home delivery. I tried complaining on the cigna web site but there is no link. Got ahold of someone through the on line chat they were not helpful My e-mail address is rac22868@msn.com
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#1008312 Review #1008312 is a subjective opinion of poster.
Service
Cigna Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Misrepresentation , impotent customer service in a foreign country | Cigna review from Jacksonville, Florida

2.3
Details
They sold us a policy on marketplace.gov, said our doctor was in network, took our money, then issued a card to us with another doctor who we did not know and said our doctor was not in network. No explanation. When you ask customer service for a supervisor, they hang up. Customer service is not in the Unites States. People with a thick accent with no power and little knowledge of how their system presents it self are pleasant but useless. Their customer service on two separate occasions was in Costa Rica but list themselves as being in Alabama or Georgia as I recall
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Review
#984677 Review #984677 is a subjective opinion of poster.
Service
Cigna Customer Care
Cons
  • Bait and switch
Reason of review
Not as described/ advertised

Contact Cigna Customer Service

Website:
Mailing Address:
900 Cottage Grove Road
Bloomfield, Connecticut 18505
United States
Phone:
(800) 244-6224
All Cigna Contacts

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Cigna - Health Insurance Review from Roanoke, Virginia

1.9
Details
I am also dealing with cigna and carecentrix. I am finding out that the cost associated with carecentrix and what is billed is fraud...say your item cost 100.00. cigna get a 20% discount. Carecentrix handles the billing, not cigna. says will pay 100% @ 100.00 and you owe 20.00 for the 20% from your cigna policy. But you find out that carecentrix pays only 60.00 and still bills you for the full amount..100.00..fraud..plan and simple. my policy clearly states that any discount is passed down to the policy holder (me)...I'm still fighting this after 1 year....
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Review
#946645 Review #946645 is a subjective opinion of poster.
Service
Cigna Health Insurance
Reason of review
Pricing issue