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Cigna - Customer service

horrid on phone transfered 3 times i hour cant answer simple insuraunce billing question.
Company wrote 0 public responses to the review from Dec 10.
#1419713
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I have been diagnosed with a very aggresive cancer. My doctor,s say we need a PET scan and immediately treat this aggresively. Although this could mean life or death to me, Cigna has decided to deny it, even After a peer to peer with my Dr. I cannot understand why a...
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Company wrote 0 private or public responses to the review from Nov 15.
1.0
#1401382
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My Wife just had total knee replacement. Her surgeon prescribed a "Knee bending device as a part of home rehab. Cigna denied. He also prescribed home health rehab, which we just found out they approved the "gracious" amount of 7 sessions!!! LOL. The therapist showed up...
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Company wrote 0 public responses to the review from Sep 29.
1.0
#1368995
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Cigna - Poor as usual!

Every time I seem to go pickup my prescription at Cigna they mess up. I get my scripts for no copay because of Mercy care, but they always try and say I owe such an such amount. After a 15 min wait they figure it out. I go through this nonsense every time I get a refill..why??
Company wrote 0 public responses to the review from Sep 24.
2.3
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Customer service
Diversity of Products or Services
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
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Value for money
#1364716
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Cigna - Does not pay claims!

After numerous times jumping thru hoops for Cigna claims. Claims department never settled my claim. Stay way clear of this insurance company, they are not subscriber friendly. My incident happened August 2018.
Company wrote 0 private or public responses to the review from Aug 27.
1.0
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Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
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Value for money
Website
#1339702
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This all ties back to my pissedconsumer review of CARECENTRIX on 7/3/18. I need a 4 wheel rollator to help me get around because I have arthritis in both knees. I called Cigna to make sure I was covered and they told me I was. Cigna also informed me they have a...
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Company wrote 0 private or public responses to the review from Aug 26.
1.0
I didn't like
  • Authorization process is ridiculous
  • Do not uphold their obligations
  • Run around for answers
#1339475
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Cigna - They are a bunch of liars

Order insulin through mail no more pick up at Pharmacy they said 7 days 7 days call back medicine never was sent they said I'm sorry no insulin so they told me to wait 7 more days with no insulin this Cigna really sucks they tell too many lies
Company wrote 0 public responses to the review from Jul 29.
1.5
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1316254
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I’ve had an absolutely atrocious experience with Cigna. Please do not get insured with them if you want to make sure they honour their commitments. I was meant to go for knee surgery after an accident. Cigna accepted the claim, but we were still negotiating on where...
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Company wrote 0 private or public responses to the review from Jul 25.
1.0
#1312396
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I called, switched between reps a few times, could not get an answer. They want me to pay them back from last years FSA account something they would not cover. Why am I hearing of that now 10 months after the fact. So again they suspended my account and my bills are...
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Company wrote 0 public responses to the review from Jul 23.
#1311081
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Cigna - Recind position offer

Was offered a pisition at Cigna Health did all onboard paperwork health ins drug test background screen sent in infirmation on smoking sessation a letter from my Doctor on smoking sessation was told it would be acceptable recieved on phone call from recuiter day before start date and recinded my offer.
Company wrote 0 public responses to the review from Jul 16.
#1305087
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