Cigna Reviews

Show reviews that mention
insurance claim health doctor money customer service people service claims disability
Filter review
Most helpful review
Cigna denied my MRI.... I have a bulging disc which is very painful since 2015 and my doctor ordered an MRI exam but CIGNA denied it two times! Because Cigna knows that there's a reason for an MRI....and the reason is for me getting a surgery. CIGNA doesn't want to pay...
View full review
View full review
30 comments
#1944893

I am being denied an MRI....after treating my painful knee for five weeks myself and finding no relief....KT tape, Advil, Tylenol, no rapid walking for exercise as I normally do, and limited driving (my driving foot)... So, I consulted my doctor.

He ordered an MRI While I was waiting for the MRI, because I have been walking on my right side of my right foot for multiple weeks (it was less painful on the knee) and I woke up with excruciating pain in my right foot ? It was painful enough to consider going to the ER in the morning....Tendinitis because of stressing that right side of the right foot for 5 weeks ! I am now on oral steroids for the foot pain and had a foot X-ray because I thought perhaps a fracture of the bones of my foot. I need an MRI to diagnose why my knee is still painful when I walk...after now 7 weeks...I also purchased 3 different shoes to try to stabilize my knee .

However, Cigna, Cigna, Cigna has denied me a 308.00 MRI. If I am forced to pay for it, I have to sign a waiver that CIGNA has no responsibility towards me with the signing of that waiver. Cigna Cigna Cigna I have a very close friend in the UK with an overwhelming amount of medical issues !

A son with a broken toe INSTANT CARE, A son with a sprained ankle INSTANT CARE.... And all of her complex needs met ALWAYS SHAME ON THE FACT THAT I HAVE NALC, CIGNA and a multitude of other companies deciding that I, a 71 year old woman, who tried to save the insurance company money by taking care of my knee before seeking care from my doctor....out of answers for my own care A simple 308.00 MRI DENIED I am appalled and terribly ashamed of our greedy country....

View more comments
ID
#1108709 Review #1108709 is a subjective opinion of poster.
Service
Cigna Medical Claim
Reason of review
Poor customer service
New Reviewer
I'm on fmla and have been since the end of July. I haven't been paid since August. It's been a literal back and forth. They want records, I send it to them. They decide to wait two weeks to ask for more from my doctor. They send it to the WRONG DOCTOR and I only find...
View full review
View full review
ID
#2919518 Review #2919518 is a subjective opinion of poster.
Pros
  • Some of the people seemed to care a little bit
Cons
  • Deceitful business practices
  • Rude customer service representatives
  • Paying too much to be treated this way
Loss
$5120
Preferred solution
Deliver product or service ordered

Short Term Disability

My son passed away unexpectedly in April. I've been off of work since then, have only received two checks. There is no sense of urgency when helping customers, the lack of follow up, communication and feelings of getting the run around for benefits that I work and pay for is appalling. Thank God I don't have to depend on the lack of payments that are due to me. That's going to be a fat *** check when it's said and done with.

User's recommendation: Companies may want to check other providers before choosing Cigna.

View full review
ID
#2615962 Review #2615962 is a subjective opinion of poster.
Service
Cigna Claim
Cons
  • Authorization process is ridiculous
Preferred solution
Deliver product or service ordered
New Reviewer

No response or contact information for provider services

We were providers of Cigna Medicare/ HealthSprings and was notified by our patients that were contacted by Cigna we are no longer in network. I spent three hours calling Cigna credentialing and was transferred over eight times with NO resolve. I was given an email address to reach out to get someone to return my call or to email me back. I have been emailing for over two weeks daily with no answer

User's recommendation: Beware, your Doctor could be removed from the plan for no reason.

View full review
ID
#2548856 Review #2548856 is a subjective opinion of poster.
Preferred solution
A call back from Cigna why were removed off the plan and a solution to continue care for our patients.

Horrible experience

my grandmother passed away 3 months ago I notified them they kept taking money out of bank account for monthly payments after notified of death for three months at 342 bucks a month until bank account was over drawn by 297 bucks. Still no refund they move very very slowly and I would recommend not giving this company any business
View full review
ID
#2548248 Review #2548248 is a subjective opinion of poster.
Location
Albuquerque, New Mexico

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Original review updated by user Jan 21, 2021
When HealthSpring was by itself it was a wonderful Medicare Advantage Plan. However, when Cigna bought Health Spring in 2012 it has consistently gone downhill. We live in a retirement community with a population of about 30,000 people. We have a lot of medical...
View full review
View full review
ID
#2390269 Review #2390269 is a subjective opinion of poster.
Pros
  • Benefits
Cons
  • Cheap greedy little pigs
Loss
$400
Preferred solution
Provide good products and more providers
New Reviewer

Does not approve a claim. Keep delaying. Very upset

My dentist has file a claim on 11/06/20 for pre-estimate but they are keep delaying to provide the cost even after providing everything they requested too many times. Paying the monthly premium on time but no service from them. Call few times but same answer that they now have everything and will process it within week. After week get the letter again that the claim is delay for 15 days. Never ever going to now get Cigna insurance again and not going to recommend anyone to get it.

User's recommendation: Do not recommend Cigna to anyone.

View full review
ID
#2382442 Review #2382442 is a subjective opinion of poster.
Cons
  • Deceitful business practices
  • Your company is the worst i have ever had to deal with
Preferred solution
Process the claim

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

They run there deductables jan to jan and the plan runs aug to aug

you only get seven months for deductible the other five are left to whatever they want to pay

User's recommendation: don't sign up.

View full review
ID
#2378738 Review #2378738 is a subjective opinion of poster.
Loss
$2000
Preferred solution
Full refund
New Reviewer

Horrible

Applied for health insurance at the earliest possible time, over six weeks ago. Cigna collected my premium soon after. Four weeks later, they cancelled and refunded my premium for no apparent reason, I only found out because I called to check why I couldn't create a membership account. Called numerous times, sometimes waiting almost an hour. Then Cigna claimed Marketplace cancelled it or I cancelled it! Finally talked again with someone (after almost half an hour wait earlier) and they said they reviewed the file (literally just today after so many calls) and they admitted there was no termination instruction! But then, they said I still have to wait 3 to 5 business days so the can "review" what happened. And it is now almost the end of the year. The WORST ever...

User's recommendation: Stay away.

View full review
ID
#2357034 Review #2357034 is a subjective opinion of poster.
Service
Cigna Health Insurance
Preferred solution
BOTH apology and deliver service AS ORIGINALLY SCHEDULED and at the SAME or lower price. The time and stress Cigna has caused, HORRIBLE

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I cannot get through from International site

All of the numbers provided online for international calling or not working for me. I cannot get through to till CIGNA that I want to close my account. I have sent word via email, I have called multiple times with multiple numbers, and I have no means at this point to contact customer service. Please respond. my email is karen.gallagher0@***.com
View full review
ID
#2339334 Review #2339334 is a subjective opinion of poster.
Service
Cigna Dental Insurance
Loss
$49
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

PROVIDER CONTRACTING

I have been contacting your provider enrollment department since July to obtain a contract for 2 providers I am working with, both of which are already credentialed. THEY REFUSE TO ALLOW MY PROVIDERS TO BE CONTRACTED. They continue to say the network is closed. WHY DONT YOU TELL THAT TO YOUR PATIENTS WHO ARE TRYING TO RECEIVE CARE. THIS IS UNACCEPTABLE!!! YOUR PATIENTS TAKE CIGNA INS EXPECTING TO RECEIVE CARE BY A PROVIDER OF THEIR CHOICE AND YOUR REPRESENTATIVES TURN THE PROVIDERS AWAY I AM CONTACTING THE STATE INSURANCE TO LET THEM KNOW WHAT CIGNA IS DOING TO PHYSICIANS WHO ARE TRYING TO TAKE CARE OF YOUR PATIENTS THESE PROVIDERS NEED TO BE CONTRACTED. WHAT DO I NEED TO DO IN ORDER FOR THEM TO RECEIVE CONTRACTS PLEASE EMAIL ME OR CONTACT ME ASAP

User's recommendation: they keep providers away from contracting so they cannot provide you with proper care.

View full review
ID
#2225817 Review #2225817 is a subjective opinion of poster.
Preferred solution
I WANT MY PROVIDERS CONTRACTED
New Reviewer

Dental claims

These are the most incompetent claims representatives ever. I have been doing Dental Insurance for 35 plus years. They had my original claim sitting in an inbox for 2 months. When I called I was told to resubmit claim, I did when I called for the 3rd time again told no claim. Complete run around with very incompetent representatives.

User's recommendation: REQUEST SUPERVISOR at first call.

View full review
ID
#2172544 Review #2172544 is a subjective opinion of poster.
Location
Mullica Hill, New Jersey
Loss
$1000
Preferred solution
PAYMENT FOR MY CLAIM

Ordering refills from my chart

You offer My Chart, but yet ever time I try to order refill it say you can't order them on your My Chart
View full review
ID
#2168112 Review #2168112 is a subjective opinion of poster.
Location
Phoenix, Arizona
New Reviewer

Denial of medical test

Cigna use a third party to screen approval of medical test procedures. When it come to MRI they denied to customer to use MRI test procedures please if you have other option at enrollment never make the mistake to choose signs worse provider.

User's recommendation: Worse medical insurance provider's.

View full review
ID
#2067200 Review #2067200 is a subjective opinion of poster.
Service
Cigna Medical Claim
Cons
  • Cignas refusal to approve mri for back pain
Preferred solution
Deliver product or service ordered
Junior Reviewer

Worst insurance company

It is the worst insurance company that I have ever had. It is really hard to get your money back after submitting a claim. Customer service are the worst and helpless. They do not have a clue.

User's recommendation: buy another insurance from other companies.

View full review
ID
#2052321 Review #2052321 is a subjective opinion of poster.
Service
Cigna Medical Claim
Cons
  • Poor management
  • You do not get your money back
  • Lack of customer support
Loss
$250
Preferred solution
Full refund

Cigna is horrible

Cigna has the worst website I've ever seen. All links go in circles and I can't find anything useful.

User's recommendation: I do not recommend Cigna.

View full review
1 comment
#1992828

Yes, they have not reimbursed me ever since December 2020 and owe me more money than my whole contribution for 04/21 to 04/22 is.

ID
#2024633 Review #2024633 is a subjective opinion of poster.
Preferred solution
None. I want nothing to do with Cigna. Go away.

Brands Related to Cigna

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article