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I will give it ZERO STARS!!! TERRIBLE and if you can stop using them please do! They shipped an order of medication to me for over $550 without reaching out to ask if I approved. When I called them to stop shipment they refused saying it already shipped. It did not as...
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1.0
#1280023
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For two months Cigna has refused to approve covered services and on their own changed codes to cheaper services which are unacceptable and not what my dds requested. He wrote a letter at their request even though it should be simply covered without that. I have spoken...
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Anonymous
Anonymous

So what can I do? Insurance commission or AG?

1.3
#1276365
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Cigna - Won’t approve covered dental service

Randomly changed the codes to something cheaper and unacceptable to me and not what my doctor prescribed. Really incompetent and just dishonest. Won’t cover a covered service despite letter from doctor. Same as not having the dental insurance. Like a scam. I keep escalating and still won’t cover something that is absolutely covered by my policy.
1.5
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Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
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#1276188
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I have been trying to get my medicine filled for about 3 weeks. I've spoken to at least 3 people, done an online chat, tried to get another pharmacy to get my prescription transferred to them ( Cigna would pick up the phone line) and had my doctor to resend the rx to...
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1.0
I didn't like
  • Lack of responsibility for their incompetence
#1264155
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I have been with Cigna for 30 years. I injured my shoulder and had issued of tingling, numbness and cramping in my hand. First I saw the doctor who wanted to do an MRI it was denied. I did weeks of physical therapy with little relief of the tingling. I was referred to...
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3.4
#1263677
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My Employer went to Cigna as of 1/1/2018 . My Spouse has been diagnosed with Thyroid Cancer . They have done NOTHING to address the Cancer , she has an unidentified spot on her Liver , back of a Lung and a Breast , which has since become a LUMP . Cigna has REPEATEDLY...
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Anonymous
Anna

Have you Tried requesting a case manager? Usually if a patient is diagnosed with cancer, they can request an oncology case manager that helps oversee the treatment plans/autho...

Anonymous
Anna

Have you tried requesting a case manager? Usually when a patient has a cancer diagnosis, they can request an oncology CM to help navigate through the treatment plans/ authoriz...

#1262005
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I have contact Cigna Home Delivery Pharmacy multiple times for the past 6 months regarding a bill I keep receiving that should've been covered through my insurance. I confirmed and coordinated benefits prior to service and months later I'm receiving a ridiculous bill...
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1.0
#1256667
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I had major surgery 6 weeks ago. And feel like I am being harrassed by my case worker. My surgeon took me off work until at least the middle of June. I am getting denial letters every other week. Stating they need more information. Wha more do they need.My Dr has faxed...
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#1252643
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Cigna stole my money too

A clerical error on prescription processing resulted in a $240 overcharge. Upon trying to fix it, Cigna gave me nothing but finger pointing and “I’m Sorry, but there’s nothing I can do”. It’s my money, and now they have it. That’s theft.
#1252294
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Flat out denied to pay for a medication I needed. Pay too much through work for this insurance. Noticed when I first got job (insurance) that it didn't pay as much on pharmacy as my previous (ACA - health marketplace- much less costly) insurance. Pay twice as much...
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1.2
I didn't like
  • Paying too much to be treated this way
  • Do not uphold their obligations
#1251260
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