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Cigna denied my MRI.... I have a bulging disc which is very painful since 2015 and my doctor ordered an MRI exam but CIGNA denied it two times! Because Cigna knows that there's a reason for an MRI....and the reason is for me getting a surgery. CIGNA doesn't want to pay...
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26 comments
Anonymous
#1779965

I had an MRI and it revealed a complex tear in my knee....2 weeks before the surgery cigna denied they would pay...its December and my deductible is down....they will probably approve it for January when my deductible starts over...they suck....they always have excuses...they blamed the doctors office that they did not send enough info....bullshit...how much info do you need....well I hope my knee gives out totally then they will pay me to stay home on disability as well...then I will get a lawyer and sue them for the delay when it could have been fixed with minimal problems....its all a scam....they are all in bed together

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Review
#1108709 Review #1108709 is a subjective opinion of poster.
Service
Cigna Medical Claim
Reason of review
Poor customer service

Tell them to KYA | Cigna review

1.0
Details
I and my wife are both retired and living on a fixed income. Due to the change in health care we switched carriers. Today 1/6/2020 Cigna took out their payment for insurance coverage. We called and were told NO refund and NO coverage. So they basically stole our money and we have no one to turn to since they are not even under BBB. If it was possible I would give them a -5 stars.
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Review
#1752881 Review #1752881 is a subjective opinion of poster.
Service
Cigna Health Insurance
Cons
  • Customer service
Reason of review
Problems with payment
Loss
$210
Preferred solution
Full refund
Tags
  • Unethical Policies For Refunds

Avoid the Medicare plan | Cigna review

1.0
Details
I changed insurance at open enrollment and my last paid premium with Cigna covered me until January 1, 2020 as the normal Medicare Advantage Plan normally does. I asked before I cancelled, if my premium covered me until Jan 1. I was told yes. Then a procedure that I could not postpone, done 12/10/2019 was rejected, because my account was tagged "terminated." Had I known what would happen, I would not have notified them. I was told I needed to let them know...now I face what will no doubt be months or years of fighting this, or ending up living in my car. The bills are just starting to come in and I am frantic. Cigna let me down BIG TIMDE.
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Review
#1741101 Review #1741101 is a subjective opinion of poster.
Service
Cigna Health Insurance
Reason of review
Access/ activation issues
Preferred solution
Deliver product or service ordered
Tags
  • Poor Claim And Systems Service
1.0
Details
CIGNA likes to avoid paying LTD claims at all costs. Just Google CIGNA LTD complaints vs taking my word. Then spread the word to family, friends, coworkers, social media, anyone possible to HIT CIGNA IN THE POCKETBOOK BY REDUCING THE PREMIUMS CIGNA COLLECTS. In order...
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Review
#1705106 Review #1705106 is a subjective opinion of poster.
Service
Cigna Long Term Disability Insurance
Reason of review
Problems with payment
Loss
$45000
Preferred solution
PAY CLAIM IN FULL
1.0
Details
Greedy Pigs! They do NOT like to pay claims. Especially Long Term Disability Claims. Just Google CIGNA LTD Complaints. Executive Compensation As President and Chief Executive Officer at CIGNA CORP, David M. Cordani made $18,944,045 in total compensation. Name and title...
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Review
#1694278 Review #1694278 is a subjective opinion of poster.
Service
Cigna Long Term Disability Insurance
Cons
  • Cheap greedy pigs
  • Cheap greedy little pigs
Reason of review
Pay my claim in full - CIGNA denied as they are PIGS!
Loss
$36000
Preferred solution
Pay my claim in full

Stall tactics, lies and HIPAA violations! | Cigna review from Colville, Washington

1.0
Details
I have been out of work now 5+ months. My doctor does not want me to return to work at this time due to cognitive and emotional issues related to a major stroke I suffered earlier. They told me my supervisor called them and stated I returned to work, which I have NOT! THey refuse to pay for the time I've been unable to return to work and tell me they closed my claim due to lack of cooperation from my providers! Who have been more than cooperative and have bent over backwards for me to recieve the benefits I paid into. DO NOT USE CIGNA, THEY ARE THIEVES AND LIARS
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Review
#1686086 Review #1686086 is a subjective opinion of poster.
Service
Cigna Long Term Disability Insurance
1.0
Details
My heart is breaking so much right now as I sit here writing this review. The tears are uncontrollably streaming down my face. My hands and fingers are trembling that it's difficult for me to even type. My stomach is twisted in terrible knots probably since I haven't...
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1 comment
Anonymous
#1772899

This is very similar to CIGNA's actions with Nataline Sarkisyan back on 12/20/2007. They basically told Hilda and Krikor Sarkisyan that their only daughter's life wasn't worth 'X' amount of dollars.

(Google it for yourself: Nataline Sarkisyan) Then you will learn all about Nataline's tragic story and how CIGNA essentially left her to die in her time of need, with zero compassion for either her or her family. To add insult to injury, CIGNA had spent only days earlier, almost the same amount of money (back in December of 2007) to finance a very posh, lavish party for all of their executives and stakeholders in order to discuss how "profitable" their quarter had just been during that time period. Yet meanwhile, Nataline Sarkisyan was literally slowly dying, day by day, while CIGNA greedily and so ruthlessly stood by and did absolutely nothing for her! The only saving grace to that tragic story from December 20 of 2007 was how one of CIGNA's public relations executives by the name of Wendell Potter left that company only weeks later, in order to start advocating for the average consumer, against the insurance companies like CIGNA.

All of this information (not slander or libel by the way, but instead FACTUAL information) is readily available in any basic Google search of Nataline Sarkisyan. God rest her soul, and may her own story serve as a cautionary tale for others in determining what type of insurance coverage they ultimately decide to purchase. Just like you, Devastated Grandmother, I would strongly advise any future consumers against purchasing any type of CIGNA product, service, or insurance. CIGNA also denied something on the basis of "not medically necessary" for me personally, just like they'd done in the Sarkisyan case.

All of it was simply a ploy to weasel out of covering a procedure which they know in their heart and conscience, really is medically necessary. So honestly, my heart is breaking just as much as yours is right now, Devastated Grandmother, at how unethical CIGNA still is. Yes, you are correct, and I do agree with you 100% that they do put profits before people.

Very sadly, CIGNA just doesn't ever seem to learn their lessons of how irreparable the harm is to their public image whenever they treat you, me, and all of the other "Nataline Sarkisyans" out there - who probably haven't had the opportunity of having their stories shared and told - in the manner which they do. Keep holding onto faith, Devastated Grandmother, because God will stand in final judgement of us all, including CIGNA.

Review
#1684179 Review #1684179 is a subjective opinion of poster.
Service
Cigna Health Insurance
Cons
  • Corporate greed
Reason of review
Bad quality
Preferred solution
Nothing and no amount of money is worth the cost of a human life. Just do the right thing for once.
Tags
  • profitsbeforepeople
1.0
Details
My son broke his back. L-1 had a crack, L-2, L-3, L-4 and L-5 - all herniated or perforated discs. The surgeons said he had to have surgeries to repair the back. My son also had internal bleeding. Cigna denied all surgeries. The surgeons had two peer to peer reviews...
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Review
#1676683 Review #1676683 is a subjective opinion of poster.
Service
Cigna Health Insurance
Reason of review
Bad quality
Loss
$40
Preferred solution
Full refund
Like a Saturday Night street *** Corporate America keeps taking our money and after a brief moment of satisfaction deriving from the thought of being responsible and mature enough to fork out the extra dollars to provide security for your family, you will find out,...
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Review
#1641822 Review #1641822 is a subjective opinion of poster.

Different answer every time you call Customer Service | Cigna review from Hightstown, New Jersey

1.4
Details
Saw two claims for the same amount to the same dentist for the same day but with different payment amounts made. I called Customer Service five times and each time I received five different answers. All I know is that $600 of my annual coverage plus another $600 I paid to the same dentist was made for 20 minutes of work. I would have paid less if I had no insurance. Cigna made the mistake and I got stuck paying for it. Never again.
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Review
#1623066 Review #1623066 is a subjective opinion of poster.
Service
Cigna Dental Insurance
Reason of review
Poor customer service
Loss
$303

Contact Cigna Customer Service

Website:
Mailing Address:
900 Cottage Grove Road
Bloomfield, Connecticut 18505
United States
Phone:
(800) 244-6224
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Latest Question

Cigna Questions
1.9
Details
Called them to inquire about a claim that was processed twice and first told everything was right. 2nd agent took over 1 hour to state I would receive the credit back I was due. After 2 weeks of no answer I called and told the agent was off buying school supplies and...
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#1623054 Review #1623054 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$300
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