Cigna

You will spend hours trying to get paid for claims that they'll blatantly acknowledge should be paid. I have not gotten a single check from them without at least 5 calls per claim.

The reps can't explain WHY the claims are rejected, so there's nothing you can do to fix it; they just deny them, knowing they'll be making their profit when you finally give up. ProPublica ran a great article about this in March 2023 and nothing has changed. My clients have called, I've called--and still the unwarranted denials trickle in.

I am now unfortunately telling clients with Cigna that I cannot accept their insurance because I can't keep losing time and money. Cigna is doing great for their CEOs and stockholders while taking advantage of everyone else, and ultimately people who need care suffer for it.

Rejected my inpatient hospitalization resulting from an accident with absolutely no explanation whatsoever. They claimed it was unnecessary to do this hospital stay on an outpatient basis, but I provided them a medical report stating that this is clearly not the case.

There was nothing in any way, shape or form that would allow this to be an outpatient procedure.

They proceeded to give me hollow responses, nothing answers, and a complete runaround for almost 1 full month now. I've spoken to 6 different reps and none provided any real response, other than that they are "working on it" and that they mistook the dates because they never even looked at the reports and bills I sent them.

All confidence I once had in this provider is lost.

They are a scam and cannot be relied on for life-threatening care. They should be ashamed of their business practices.

Our office had an original account with Cigna. We got a new Finance Coordinator, who made another account and messed everything up.

She no longer works in the office. While trying to reset credentials and speaking to 5 different people, the last rep told me to just completely register a brand new account, but with a new email due to our office email already being linked to the original account. Once we were able to access everything, the rep told me I would be able to change it back to our original office email (smile@***d) but it does not give me the option to do so. Please give our office a call at (301)441-**** to walk us through what to do next in terms of changing the email linked to POWERSONE1 (k.olario@***.com) to: smile@***.com.

Our Office hours are from Tuesday-Thursday 8am-4:30pm EST (lunch is from 12:30pm-1:30pm), & Fridays from 8am-4pm EST (lunch is from 12pm to 1pm). Thanks so much and we look forward to you all reaching back out to us.

My doctor prescribed me medication and Cigna refused to authorize payment for the full quantity that my doctor prescribed. They would only pay for 7 pills.

That would only last me 3 and a half days. When I called, Cigna says the would need a 'Prior Authorization' for the full amount the doctor prescribed. When I asked if they notified my doctor about this, they say 'no' and asked if I wanted them to contact my doctor and request the pre-auth... Well DUH !!!

I actually had to instruct Cigna to contact my doctor and request the pre-auth. Nice little loop hole they're trying to thread by only paying for 7 pills so as to not actually deprive me outright of medication, which would be illegal, but then never notifying my doctor so they never actually get the pre-auth needed... Which would then mean if they never received what they never asked for, they never have to pay for my full prescription. Horridly shameful to screw with peoples lives this way.

I used to have Blue Shield and never had this issue. My employer now uses Cigna so I don't have a choice in my insurance provider.

In December 2023, we were notified that due to a glitch in Cignas software our dental insurance was cancelled due to non-payment of premiums. My husband and I have our payments on automatic withdrawal.

At the time, Cigna employees told us that somehow our payment info had been deleted from Cigna system. After two VERY FRUSTRATING HOURS on the phone in January 2024we were reinstated and payments were back on automatic withdrawal.

TODAY, 3/27/24 I received a robo phone call informing me that payments have not been made & I will be cancelled. IRONICALLY, after checking statements, there was a payment on my husbands policy & none for me. I immediately called and it took forever to get a human to speak with!

The gentleman who assisted mumbled and it was beyond difficult to understand him.

It took another hour of our time to start the automatic payment process FOR THE 3rd TIME! AND STILL, no real explanation for what the issue is that is causing this!!!