Cigna Reviews

In October 2025, I signed up for this dental insurance after speaking with my periodontist, who assured me that his office accepts Cigna Dental.
However, Cigna Dental has consistently refused to pay claims for my routine cleaning appointments, even though Cigna Dentals website clearly states that my plan included two free cleanings per year.
Cigna Dental has never paid a single claim. When I called on July 10, 2026 to ask why my claims were denied, the so-called customer service person said it was because Dr.

Lemmerman is not in network, even though he personally told me his office accepts Cigna Dental. When I pointed that out to the customer service person, she tried to make excuses, stating at one point, Well, maybe they only take Cigna through employers. After hearing that utter nonsense, I canceled my coverage.
If Cigna Dental had been transparent in their advertising, I never would have signed up for it in the first place.

They are engaged in deceptive business practices.
I wrote to the CEO, Brian Evanko, about this matter. He ignored me.
I had been paying $38 every month for 10 months and got no coverage.

Claims are sent to ***. We are contracted with Cigna and American Specialty Health (ASH), whom *** uses for their therapy claims.

Cigna forwards our claims to ASH. ASH denies our claims, stating they do not cover ***, ***, or *** counties, where our clinics are located. *** states *** is responsible for these claims. I resubmit to Cigna with the ASH rejection, and *** denies it for duplicate claims.

I have resubmitted numerous times with documentation from ASH representatives, and still, no payment has been received. I have approximately $30,000 sitting here that I cannot get a resolution for. Calling Cigna does not help, as they continue to tell me ASH is responsible. ASH states Cigna is responsible.

I cannot get anyone on the phone who knows what is happening. It is very frustrating.

I am unable to login to my Cigna account. I was on hold for more than an hour and finally reached someone.

He did not help me. He just gave me a website and a phone number to try to login. Both were unsuccessful.

I am a retiree from Caterpillar.

My health insurance is moving from Cigna to Healthspring.

YOUR CUSTOMER SERVICE IS ABYSMALLY BAD BAD BAD BAD!!!

I NEED HELP, AND I AM NOT RECEIVING HELP ON YOUR WEB SITE OR TELEPHONE. iT'S JUST DEAD END AFTER DEAD END.

RIGHT NOW I'M ON HOLD AGAIN, AT THE NUMBER THE AGENT "***" gave ME.

"THANK YOU FOR YOUR PATIENCE...A CUSTOMER SERVICE AGENT WITH BE WITH YOU SOON." I HAVE HEARD THAT MESSAGE MORE THAN 10 TIMES.

HELP

HELP

PLEASE PHONE ME AND HELP ME LOGIN.

PLEASE PHONE ME AT ***.

***

***

***

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I get home delivery of my prescriptions through Express Scripts. Each time, an envelope is placed inside the package with invoice information about the medication being delivered.

There is no reason why that information is inside an envelope inside the package. It is an inconvenience to me to open it and throw the envelope away and it is wasteful. Whenever I receive an item I've ordered, whatever it is, the invoice is just placed inside the package without also being inside an envelope. When the man-hours and material are taken into consideration, this is a very costly mistake on the part of whoever made this ill-thought-out decision.

Please forward my comments to the proper authority and stop this impractical, expensive, wasteful and annoying procedure.

I would appreciate a reply acknowledging receipt of this email. Thank you.

You will spend hours trying to get paid for claims that they'll blatantly acknowledge should be paid. I have not gotten a single check from them without at least 5 calls per claim.

The reps can't explain WHY the claims are rejected, so there's nothing you can do to fix it; they just deny them, knowing they'll be making their profit when you finally give up. ProPublica ran a great article about this in March 2023 and nothing has changed. My clients have called, I've called--and still the unwarranted denials trickle in.

I am now unfortunately telling clients with Cigna that I cannot accept their insurance because I can't keep losing time and money. Cigna is doing great for their CEOs and stockholders while taking advantage of everyone else, and ultimately people who need care suffer for it.

Rejected my inpatient hospitalization resulting from an accident with absolutely no explanation whatsoever. They claimed it was unnecessary to do this hospital stay on an outpatient basis, but I provided them a medical report stating that this is clearly not the case.

There was nothing in any way, shape or form that would allow this to be an outpatient procedure.

They proceeded to give me hollow responses, nothing answers, and a complete runaround for almost 1 full month now. I've spoken to 6 different reps and none provided any real response, other than that they are "working on it" and that they mistook the dates because they never even looked at the reports and bills I sent them.

All confidence I once had in this provider is lost.

They are a scam and cannot be relied on for life-threatening care. They should be ashamed of their business practices.