Most helpful review

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Junior Reviewer

Overcharge for PCP visit

Adventhealth Medical Group has one doctor and some Nurse Practi tioners. I have been seeing the ARNP instead of the Doctor. I have a zero copay for PCP visits. Cigna charged me $25.00 for the visit because I did not see the doctor. I have been billed that amount from the practice. Cigna said to bad so sad. Have changed plan and PCP for 2023. Terrible company.

User's recommendation: Do not use.

View full review
ID
#4108503 Review #4108503 is a subjective opinion of poster.
Location
Palm Coast, Florida
Cons
  • Terrible customer service
Loss
$25

Bad experience they stole my money

They took from my account and my contract ended and I called them to tell they should stop to take from my account till now they didnt solved it
View full review
ID
#4138909 Review #4138909 is a subjective opinion of poster.
Location
Camberwell, England
New Reviewer

No response on my request for a specific procedure I need done.

On August 12, 2022 a Cigna customer service rep stated they sent my request for approval. It is now September 30, and I still have no response. I also told them they classified my dental claim (from May 9, 2022) as an outpatient incorrectly. Well, they got back to me today, Sept. 30 and stated it was paid June 3. That was a different a different claim number. Why are they so incompetent?

User's recommendation: Don't use them. Find another insurance company.

View full review
ID
#4033563 Review #4033563 is a subjective opinion of poster.
Preferred solution
A response that is accurate.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Disgusting customer service