My 86 year old mother received a form from Cherie Gartner, a "Life Claim Specialist" with CIGNA Group Insurance regarding a benefit paid to her by a totally different insurance company. The form contained a little information about my (deceased) father and then 3 questions asking my mother to verify the information on the form.
My mother asked me to read the form and explain to her what it was about. After reading it, I told her that it's purpose wasn't clear to me either. Monday morning I called the 1-800 number and went though the automated number pressing game only to reach Cherie Gartner's voice mail. I did not leave information, because up to this point, these people have not won my trust.
I called the 1-800 back and spoke to an actual person. She asked where she could direct my call. I asked her for someone in the claims department. However, she insisted that I give her the name of the person on the claim form before transferring me. When I confided with her that I had my doubts that this was a legitimate claim, I was promptly hung up on.
I have heard the name "CIGNA" before and I thought they were legit, but after this experience, I don't want anything to do with these people and I will let people know to be aware of these people.
Product or Service Mentioned: Cigna Claim.