Orange Park, Florida

Someone in another state was paid under my policy. When I went to use my dental coverage it was exhausted.

I received copies of the invoices for payments to this other person's dentist under my policy. I kept calling and Cigna, telling them this is not me. Please DO NOT make payments under my policy. They kept paying.

6 months later when I had dental problems and needed root canal, I was informed that I did not have coverage. It was exhausted by paying someone other than me. I only pay the premiums. Their manager are just as poorly trained and their claims handlers.

I'm out $3,000, and waiting for Cigna, 9 months.

Product or Service Mentioned: Cigna Dental Insurance.

Reason of review: Poor customer service.

Cigna Cons: Deceitful business practices, Terrible customer service.

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