Not resolved

Awful experience with Cigna and Care Centrix. After my 6 year old broke her leg we called for a pediatric wheelchair.

I got the run around over and over again. Finally I was told that they just were not able to locate a pediatric wheelchair and I would have to wait 2 weeks. Additionally the representative recommended I start calling local churches because someone might have donated a chair. What?!?!!??!?

This is an absolute outrage. I am paying for insurance and your advise is that i call local churches.

Meanwhile I have a 6 year old at home waiting to return to school but cannot because Cigna is unable to get a wheelchair. Worst service ever!!

Product or Service Mentioned: Cigna Medical Claim.

Reason of review: Poor customer service.

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