Awful experience with Cigna and Care Centrix. After my 6 year old broke her leg we called for a pediatric wheelchair.
I got the run around over and over again. Finally I was told that they just were not able to locate a pediatric wheelchair and I would have to wait 2 weeks. Additionally the representative recommended I start calling local churches because someone might have donated a chair. What?!?!!??!?
This is an absolute outrage. I am paying for insurance and your advise is that i call local churches.
Meanwhile I have a 6 year old at home waiting to return to school but cannot because Cigna is unable to get a wheelchair. Worst service ever!!
Product or Service Mentioned: Cigna Medical Claim.
Reason of review: Poor customer service.