Not resolved
Customer service
Insurance Plans Acceptance
Product or Service Quality
Value for money

I’ve had an absolutely atrocious experience with Cigna. Please do not get insured with them if you want to make sure they honour their commitments.

I was meant to go for knee surgery after an accident.

Cigna accepted the claim, but we were still negotiating on where the surgery would take place. Then my coverage with them ended and now they refuse to honour the claim although the law is pretty clear that they have to honour the claim once it has been lodged with them.

My organisation and the insurance broker have lodged a complained with the insurance regulator in the UK. I didn’t have any issues with them when I only claimed for small medical treatments, but my first and only experience with them on a major issue was absolutely degrading and that’s the type of insurance I really care about.

Product or Service Mentioned: Cigna Health Insurance.

Reason of review: Bad quality.

Monetary Loss: $13000.

Preferred solution: Cigna should honour the claim.

  • Poor Claim And Systems Service
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