If a company can't even get your enrollment right and offers no way to contact them, how can they get your health service right?
I am billed for dental coverage and get no info. re: my plan.
The phone number given is never answered. I get a bill and no way to pay on-line....just via phone with 30+ minute waits. My bills were actually supposed to be deducted from my account, but they got that wrong too.
I haven't even tried to use any medical/dental services yet and am already running into a total lack of customer service. LOTS of people to answer the phone and help if you want to BUY a plan, but once you've bought, forget concern for your needs.
Reason of review: Poor customer service.
Monetary Loss: $100.
Preferred solution: on-line bill pay, accurate billing, pay for my lost time for company's mistakes.
I didn't like: Inaccurate billing, Wait wait wait.