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Called to check status of my std claim which shows active but not updated. I was told that they did not recieve my Dr.

Notes which I have faxed twice. My case manager is always out of her office so I requested to speak to someone else. Gwendolyn called me back. I was trying to explain to her, but I have Multiple Sclerosis and could not find my words and was stuttering.

She told me to Stop interupting her and listen. It was humiliating.

I have lost vison , balance and my brain and spinal cord or demylinating. This lady made me feel real bad about life.

Product or Service Mentioned: Cigna Customer Care.

Reason of review: Poor customer service.

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