Not resolved
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Value for money

Every time I tried to call, takes for ever. I got hang up the other day.

I hate calling Cigna for information. I do not like the automatic system they have. Is really hard to get in touch with customer service. I wish the customer service can improve.

I got a double card for my account and one did not work, i could not make any payments for my prescriptions and trying to call them took for ever and they could not help me to find out I had another car. I am very disappointed when it comes to talk to Cigna customer service. I still not able to get a answer to my question, the website also does not tell me much.

I just need to find out witch card is the good card. I do not need to be hang up for a simple question.

Product or Service Mentioned: Cigna Health Savings Account.

Reason of review: Poor customer service.

I liked: Benefits.

I didn't like: Customer service.

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