I have repeatedly had problems with cigna, It took the mississippi insurance commission to straighten things out last time (I spent nearly 200 hours of my own time and 11 months trying to fix the mess) and it looks like we are headed there again. In addition they claim they will not make you change doctors (transition of care) when you are in the middle of chemo.
They gave me 8 days to find a new doctor between rounds 3 and 4 of chemo. They lie, don't do what they say they are doing, they currently are charging me an office visit for the pathologist (tissue sample sent to the pathologist from an office visit so needs billed under lab and they didn't pay under my lab benefits, they paid under office visit WTF?
They are incompetent, frustrating to deal with, don't do what they say they will do. I hate this company.
They also called finishing the breast cancer reconstruction "vanity surgery" and refused to pay (there is a federal law requiring them to pay!!!).
After almost a year of fighting with them they finally relented on that. The supervisor talks over you and doesn't listen.
Product or Service Mentioned: Cigna Health Insurance.