Billing Practices
Customer service
Diversity of Products or Services

We have been an in-network provider for Cigna for over 20 years and in the last few months there has been numerous issues in obtaining payment and pre-treatment estimates on behalf of our patients. The

back log for some is now over 6 months and the issues range from

1- misrepresentation of contract benefits for the insured

2- claims being stalled in their system for no reason

3 - request of information even though it was already sent and we have verification by electronic claim receipt.

4- denial of claims ( for covered services ) with no explanation.

5 - different explanations of claim status and or denials on our EOB's (explanation of benefits ) vs. what the insureds EOB's state.

6 - no follow up as promised by supervisors in Dental Claim Depts.

Product or Service Mentioned: Cigna Health Insurance.

Reason of review: Problems with payment.

Preferred solution: Deliver product or service ordered.

I didn't like: No accountability.

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