I have been with Cigna for 30 years. I injured my shoulder and had issued of tingling, numbness and cramping in my hand.
First I saw the doctor who wanted to do an MRI it was denied. I did weeks of physical therapy with little relief of the tingling. I was referred to a neurologist, who wanted to do an MRI, it was denied. We tried weeks of medication with little relief.
She asked for an MRI it was denied. She did a nerve test and again requested an MRI, it was denied.
A year post injury I still have cramping and numbness in my pinky and when I called Cigna the girl said, "I understand your frustration, but we have denied the MRI" that's it. After 30 years with them, I will be looking to change insurance in October
Reason of review: Poor customer service.
Preferred solution: I'd like for Cigna to pay for the testing the neurologist suggests.