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Contact Cigna Customer Service

How to Reach a Person at Cigna

Verified Contact Information

Toll-Free Number:

  • 1-800-244-6224
    Medical, Dental, Vision
Call Now
Send Message

Customer Service:

  • 1-800-433-5768
    Behavioral Health Benefits
  • 1-800-261-6242
    Cigna Access
  • 1-800-835-4387
    Cigna Home Delivery Pharmacy
  • 1-855-984-1401
    Cigna Medicare Advantage Plans
  • 1-888-842-4462
    Family Medical Leave, Disability, and Term Life and Accident
  • 1-800-828-3485
    Group Universal Life
  • 1-800-835-3784
    Home Delivery Pharmacy
  • 1-877-244-6215
    Individual and Family Plan Brokers
  • 1-800-753-5190
    Individual Insurance in New Jersey
  • 1-866-494-2111
    Medical And Dental
  • 1-800-668-3813
    Medicare Advantage
  • 1-800-627-7534
    Medicare Advantage
  • 1-800-222-6700
    Medicare Rx Prescription Drug Plans
  • 1-866-459-4272
    Medicare Supplemental Insurance
  • 1-800-456-6575
    Small Group Brokers
  • 1-800-238-2125
  • 1-800-603-0125

Report Fraud:

  • 1-800-667-7145

Accounting/ Billing:

  • 1-800-243-7445
    Billing/Payment
  • 1-877-484-5967

Claims:

  • 1-800-754-3207

Investors/ Franchising:

  • 1-800-760-8864
    Domestic
  • 1-201-680-6578
    International

Legal:

  • 1-215-761-1000
    Copyright Infringement Inquiries
  • 1-800-997-1654

Technical Support:

  • 1-800-853-2713
    Website Assistance

Customer Service:

letushelpu@cigna.com
sales@cigna-isg.com
Small Group Brokers

Legal:

intellectualproperty@cigna.com
Copyright Infringement Inquiries
legalandpublicaffairs-incominglegal@cigna.com
Law Enforcement Officials and Medical Examiners
privacyoffice@cigna.com
Privacy Inquiries

Report Fraud:

specialinvestigations@cigna.com
specialinvestigations@evernorth.com
legal@cigna.com

Cigna Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Cigna Phone Number
1 (800) 244-6224
Average Hold Time
00:03:19
Average Calls duration
8 minutes
Most Popular Cigna Email Address
letushelpu@cigna.com
Cigna Live Agent Availability
67% of callers successfully reach a real person
Issue Resolution Rate
Low (12% reported full resolution)
View full overview

How to Contact Cigna?

The Cigna customer service number that deals with general inquiries is 1-800-997-1654. The agent at this Cigna phone number will answer your questions and provide help whenever you need it. There are a lot of customer care numbers listed on the website’s Contact Us page, and if you’re not sure which one to use for your inquiry, reach Call Center Cigna for advice.

The Cigna customer service for website assistance at 1-800-853-2713 is available 24/7 as the majority of contacts. You can call 1-800-835-3784 for Home Delivery Pharmacy services anytime. The same goes for this Cigna customer care number: 1-800-244-6224, which deals with Medical, Dental, and Vision Claims.

You can reach Cigna customer support live chat Monday through Friday from 9 am to 8 pm ET.

The Cigna customer service hours for toll-free number 1-855-984-1401, the Medicare Advantage Plans support, are from 8 am to 8 pm ET daily between October 1 and March 31. From April 1 to September 30, they work Monday through Friday from 8 am to 8 pm ET.

You can contact Cigna technical support by filling out a form on their Contact Us page. Click on Find a Form to see a list of various forms for different matters. To email your concerns to the customer care center, enter the required information and describe the problem. You will receive an email with the decision and solution suggestions after the issue investigation.

To receive an official answer, you may reach the Legal Department at legal@cigna.com. If you want to email Special Investigation Unit on your inquiry, use this address: specialinvestigations@cigna.com

PissedConsumer Club

Contact Information

Cigna Website:

Cigna Help Center:

Corporate Office Address:

Cigna Healthcare
900 Cottage Grove Road
Bloomfield, Connecticut 18505
United States

Other Info (opening hours):

Live Chat Hours (ET):

Monday - Friday: 9:00am - 8:00pm


Mailing Address:

Attn: Customer Service

P.O. Box 20002

Nashville, TN 37202

Attention: Copyright Agent

1601 Chestnut Street

Philadelphia, PA 19192

More contact details

Fax:

+1860-226-6741

How Customers Rate Cigna Support?

5.0 / 5
Good

Based on 347 calls to Cigna customer support through PissedConsumer.com and 1 survey response.

Total Calls
347
Avg Call Duration
07:59
Issues Resolved
12%

Why Customers Call Cigna?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 35%
  • Request for Information 19%
  • Product/ Service 14%
  • Payments and Charges 10%
  • Cards 5%
  • Account 4%
  • Activation/ Cancellation 4%
  • Return/ Replace 2%
  • Shipping and Delivery 2%
  • Refund <1%
  • Staff <1%
  • Employment <1%
  • Website/ Application <1%
  • Claims & Legal Issues <1%

Customer Inquiries & Issues

35%
  • "Get my benefits for my dental"
  • "Dental plan"
  • "Urinary infection"

Request for Information

19%
  • "Update address"
  • "Need to update address"
  • "Rx question"

Product/ Service

14%
  • "Insurance purposes"
  • "Insurance claim"
  • "PPO when dentist out of network payment"

Payments and Charges

10%
  • "Copy of payment schedule."
  • "Monthly payments is to high"
  • "High price meds"

Cards

5%
  • "Lost cards"
  • "Lost dental card"
  • "To collect the money card they said I would get by applying for cigna"

Account

4%
  • "regarding my new Bank Visa account number"
  • "Membership inquiries"
  • "Wellness rewards"

Activation/ Cancellation

4%
  • "Cancel policy"
  • "Activate my card"
  • "Cancel coverage"

Return/ Replace

2%
  • "Change payment method"
  • "Change recurring payment info"
  • "Temporary change of address"

Shipping and Delivery

2%
  • "Haven't received my insurance card"
  • "Get the permit to health gym for senior"
  • "Nesecito mi targeta de seguro"

Refund

<1%
  • "Refund"
  • "Refunds"

Staff

<1%
  • "List of optical eye services at ***"
  • "Customer service"

Employment

<1%
  • "Proof of employmentt"

Website/ Application

<1%
  • "My application"

Claims & Legal Issues

<1%
  • "Claims"

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Why You Can Trust Our Contact Information

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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