Cigna Phone Numbers and Emails

Toll-Free Number:

  • (800) 244-6224
    Medical, Dental, Vision
Send Message

Customer Service:

  • (800) 433-5768
    Behavioral Health
  • (800) 261-6242
    Cigna Access
  • (855) 984-1401
    Cigna Medicare Advantage Plans
  • (888) 842-4462
    Family Medical Leave, Disability, and Term Life and Accident
  • (800) 828-3485
    Group Universal Life
  • (800) 835-3784
    Home Delivery Pharmacy
  • (866) 494-2111
    Medical And Dental
  • (800) 668-3813
    Medicare Advantage
  • (800) 627-7534
    Medicare Advantage
  • (800) 222-6700
    Medicare Rx Prescription Drug Plans
  • (866) 459-4272
    Medicare Supplemental Insurance
  • (800) 238-2125
  • (800) 603-0125

Report Fraud:

  • (800) 667-7145

Accounting/ Billing:

  • (800) 243-7445
    Billing/Payment

Claims:

  • (800) 754-3207

Investors/ Franchising:

  • (800) 760-8864
    Domestic
  • (201) 680-6578
    International

Legal:

  • (800) 997-1654

Technical Support:

  • (800) 853-2713
    Website Assistance

Cigna Emails:

Customer Service
Legal
Report Fraud
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact?

Most Popular Number:

(800) 244-6224
Medical, Dental, Vision
Total calls: 178 Issues resolved: 5 Last call: Mar 17, 2024

What Is the Cigna Customer Service Phone Number?

The Cigna customer service number that deals with general inquiries is 1-800-997-1654. The agent at this Cigna phone number will answer your questions and provide help whenever you need it. There are a lot of customer care numbers listed on the website’s Contact Us page, and if you’re not sure which one to use for your inquiry, reach Call Center Cigna for advice.

If you need to contact the company’s headquarters, call the following Cigna corporate office phone number 1-860-787-7968. You’ll get to talk to a Senior Vice President of Investor Relations, who will help you resolve your issues. You can also use this Cigna corporate phone number: 1-860-226-9879 to reach Lead Principal, Investor Relations.

What Are Cigna Customer Care Working Hours?

The Cigna customer service for website assistance at 1-800-853-2713 is available 24/7 as the majority of contacts. You can call 1-800-835-3784 for Home Delivery Pharmacy services anytime. The same goes for this Cigna customer care number: 1-800-244-6224, which deals with Medical, Dental, and Vision Claims.

You can reach Cigna customer support live chat Monday through Friday from 9 am to 8 pm ET.

The Cigna customer service hours for toll-free number 1-855-984-1401, the Medicare Advantage Plans support, are from 8 am to 8 pm ET daily between October 1 and March 31. From April 1 to September 30, they work Monday through Friday from 8 am to 8 pm ET.

What Is the Cigna Technical Support Email?

You can contact Cigna technical support by filling out a form on their Contact Us page. Click on Find a Form to see a list of various forms for different matters. To email your concerns to the customer care center, enter the required information and describe the problem. You will receive an email with the decision and solution suggestions after the issue investigation.

To receive an official answer, you may reach the Legal Department at legal@cigna.com. If you want to email Special Investigation Unit on your inquiry, use this address: specialinvestigations@cigna.com

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Contact Information

Cigna Website:

Cigna Help Center:

Corporate Office Address:

Cigna Corporation
900 Cottage Grove Road
Bloomfield, Connecticut 18505
United States

Other Info (opening hours):

Mailing Addresses:

Attn: Customer Service

P.O. Box 20002

Nashville, TN 37202


Medical Claims

Cigna

PO Box 182223

Chattanooga, TN 37422-7223


Dental Claims

Cigna

PO Box 188037

Chattanooga, TN 37422-7223


Vision Claims – VSP

Cigna

PO Box 385020

Birmingham, AL 35238-5020


Vision Claims serviced by EyeMed

Cigna Vision Claims Department

c/o First American Administrators, Inc.

PO Box 8504

Mason, OH 45040-7111

More contact details

Fax:

+1860-226-6741

Cigna Rating Based on 183 Reviews

Rating details

1.4
more details
Customer service
Website
Reliability
Product or Service Quality

Rating stats

Rating trend

How Good is Cigna's Customer Service?

Arvis Gmq
Arvis Gmq
Feels Neutral | Jan 17, 2024

Did everything except send information that I asked for concerns on eye doctor

Read full quote
Ashtin Ese
Ashtin Ese
Feels Satisfied | Jan 09, 2024

Very good

Read full quote
Aqib Dgi
Aqib Dgi
Feels Neutral | Jan 02, 2023

I still remain lost to the answers to my questions. The diagnostic tests still remain not done due to experience and people not listening.

Read full quote

Summary of Cigna Customer Service Calls

251 TOTAL
CALLS
09:42 AVG CALL
DURATION
10% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Cigna?

Request for Information Question:

  • “Enquiry on how to add a beneficiary”
  • “I'm on Medicare and they changed me to well are and I want to be changed back how do I do that?”
  • “I need help to find out why I wasn't covered in nov. and dec.”

Product/ Service Question:

  • “Health insurance”
  • “Final Life Insurance For Seniors”
  • “Insurance cards”

Payments and Charges Question:

  • “There are medical bills coming to me that were not paid when I had Cignanever paid”
  • “Make a payment”
  • “To see why they didn't take out there payment yet”

Cards Question:

  • “To receive a dental card”
  • “Cigna healthy today card balance”
  • “Drug card denial”

Activation/ Cancellation Question:

  • “Cancel policy”
  • “Cancel coverage”
  • “Activate my card”

Account Question:

  • “Need to access online account”
  • “Acct information”
  • “Logging in from new device”

Shipping and Delivery Question:

  • “Haven't received my insurance card”
  • “Get the permit to health gym for senior”
  • “Nesecito mi targeta de seguro”

Refund Question:

  • “Refund”
  • “Refunds”

Staff Question:

  • “Customer service”

Website/ Application Question:

  • “My application”

Employment Question:

  • “Proof of employmentt”

Other Question:

  • “Wellness rewards”
  • “Notification about non coverage of a drug”
  • “Need meds now!!”

About

Related Companies

Express Scripts, Accredo, Medco, Medco Pharmacy, Cigna HealthSpring

Summary

Cigna Corporation is a public company. It was founded in 1982 after the merger of two large insurance companies CG and INA. INA was founded in 1792 and sold its first life insurance in 1794. That is why Cigna Corporation is considered to be one of the oldest stock insurance companies in the United States. The insurance company is headquartered in Philadelphia, Pennsylvania. The company provides different insurance products such as life insurance, accident insurance, disability insurance, workers' compensation case management, etc. Cigna Corporation has several divisions including Cigna Healthcare, CIGNA Group Life and Disability, and Cigna International.

Cigna reviews and complaints

Cigna is ranked 322 out of 1822 in Insurance category

Area Served

USA

Payment Methods

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