Contact Cigna Customer Service
Cigna Phone Numbers and Emails
Toll-Free Number:
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(800) 244-6224Medical, Dental, Vision
Customer Service:
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(800) 433-5768Behavioral Health
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(800) 261-6242Cigna Access
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(855) 984-1401Cigna Medicare Advantage Plans
Cigna Emails:
How to Contact Cigna?
Most Popular Number:
| Total calls: 220 | Issues resolved: 6 | Last call: Nov 30, 2024 |
Cigna Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Cigna Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Cigna is 8002446224. 73% of consumers used this number to address their issues and concerns.
The average hold time is up to 3 minutes. The longest wait times are on Monday and Wednesday, while the shortest are on Sunday. The average call time is 8 minutes.
Be prepared for the call as Cigna may ask you for the following information to identify you as a customer: first and last name, address or zip code or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Cigna Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Cigna is 8002446224. 73% of consumers used this number to address their issues and concerns.
The average hold time is up to 3 minutes. The longest wait times are on Monday and Wednesday, while the shortest are on Sunday. The average call time is 8 minutes.
Be prepared for the call as Cigna may ask you for the following information to identify you as a customer: first and last name, address or zip code or phone number.
People call Cigna mainly because of request for information, product/ service, payments and charges.
25% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Cigna is letushelpu@cigna.com. 93% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
Contact Information
Cigna Website:
Cigna Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Addresses:
Attn: Customer Service
P.O. Box 20002
Nashville, TN 37202
Medical Claims
Cigna
PO Box 182223
Chattanooga, TN 37422-7223
Dental Claims
Cigna
PO Box 188037
Chattanooga, TN 37422-7223
Vision Claims – VSP
Cigna
PO Box 385020
Birmingham, AL 35238-5020
Vision Claims serviced by EyeMed
Cigna Vision Claims Department
c/o First American Administrators, Inc.
PO Box 8504
Mason, OH 45040-7111
Fax:
How Good is Cigna's Customer Service?
Summary of Cigna Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Cigna?
Request for Information Question:
- “To ask questions *** this cray cray AF”
- “Need an appointment”
- “To ask questions”
Product/ Service Question:
- “PPO when dentist out of network payment”
- “Access to coverage in uganda”
- “Dental insurance”
Payments and Charges Question:
- “Billing”
- “There are medical bills coming to me that were not paid when I had Cignanever paid”
- “Make a payment”
Cards Question:
- “Lost dental card”
- “To collect the money card they said I would get by applying for cigna”
- “Want to get virtual id cards”
Account Question:
- “Membership inquiries”
- “Wellness rewards”
- “Need to access online account”
Activation/ Cancellation Question:
- “Cancel policy”
- “Activate my card”
- “Cancel coverage”
Shipping and Delivery Question:
- “Haven't received my insurance card”
- “Get the permit to health gym for senior”
- “Nesecito mi targeta de seguro”
Return/ Replace Question:
- “Temporary change of address”
- “Change email address”
- “Medicare supplement change of plan”
Staff Question:
- “List of optical eye services at Good Samaritan Hospital”
- “Customer service”
Refund Question:
- “Refund”
- “Refunds”
Website/ Application Question:
- “My application”
Employment Question:
- “Proof of employmentt”
Other Question:
- “GOP”
- “Cheyenne eligible”
- “Need group ID number”
Compare Cigna Customer Service To
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