I called Cigna SEVERAL times to confirm they will have 100% covered for the service before i go for the service. My service provider also called to check for it.
After a few weeks, they send me a letter that they will not pay for it.
"notwithstanding the assertion of miscommunication by our customer Service Representative, express...."
It means Cigna customer service call 24/7 is equal nothing. they can tell you 100% free, 100% cover, BUT you might still got to pay for it.
DO NOT TRUST IT. I will definitely drop this insurance after June (end of contract), because i don't feel Cigna is NOT trust-able.
Product or Service Mentioned: Cigna Health Insurance.
Reason of review: Problems with payment.
Monetary Loss: $100.
Preferred solution: Full refund.
I liked: Diversity of product.
I didn't like: Trust of customer assist call, Customer service.