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I called Cigna SEVERAL times to confirm they will have 100% covered for the service before i go for the service. My service provider also called to check for it.

After a few weeks, they send me a letter that they will not pay for it.

"notwithstanding the assertion of miscommunication by our customer Service Representative, express...."

It means Cigna customer service call 24/7 is equal nothing. they can tell you 100% free, 100% cover, BUT you might still got to pay for it.

DO NOT TRUST IT. I will definitely drop this insurance after June (end of contract), because i don't feel Cigna is NOT trust-able.

Product or Service Mentioned: Cigna Health Insurance.

Reason of review: Problems with payment.

Monetary Loss: $100.

Preferred solution: Full refund.

I liked: Diversity of product.

I didn't like: Trust of customer assist call, Customer service.

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