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Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Value for money

I called Cigna SEVERAL times to confirm they will have 100% covered for the service before i go for the service. My service provider also called to check for it.

After a few weeks, they send me a letter that they will not pay for it.

"notwithstanding the assertion of miscommunication by our customer Service Representative, express...."

It means Cigna customer service call 24/7 is equal nothing. they can tell you 100% free, 100% cover, BUT you might still got to pay for it.

DO NOT TRUST IT. I will definitely drop this insurance after June (end of contract), because i don't feel Cigna is NOT trust-able.

Product or Service Mentioned: Cigna Health Insurance.

Reason of review: Problems with payment.

Monetary Loss: $100.

Preferred solution: Full refund.

I liked: Diversity of product.

I didn't like: Trust of customer assist call, Customer service.

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