Cigna
Reviews and Complaints
To find out how much i owe for the year
User's recommendation: make sure you get the right price for your bill
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Verified Reviewer | Shorewood, IllinoisHOLDING SCRIP HOSTAGE
3 WEEKS AND I CAN GET NO WHERE! Can't talk to people in the USA, only people who LIE to you!
They do not want to pay for my drugs they want me to go thru drug failures so I can be sick trying their formulatory drugs that have already been tried with a different insurance company. I now am out of pills and it is like "oh well" go pay for them yourself! Already got screwed once doing that (although with a different insurance company).
8 PHONE CALLS AND NO RESULTS, they request info from my doctor they reply and then well we need more info so they send it on a Friday afternoon so I can go without my drugs for the weekend as well who cares it is just my health. I am sure they would rather I just die and not be a burden to them.
- Paying too much to be treated this way
- Deceitful business practices
- Poor management
Preferred solution: Deliver product or service ordered
User's recommendation: FIND ANOTHER CARRIER IF YOU CAN!
Worst Insurance on the market for healthcare
User's recommendation: Any Insurance company but CIGNA
Upon printing out a comparative list of drugs I get pages that remail unreadable.
Preferred solution: readable, understandable pages
Short Term Disability Denied
I'm on fmla and have been since the end of July. I haven't been paid since August.
It's been a literal back and forth. They want records, I send it to them. They decide to wait two weeks to ask for more from my doctor. They send it to the WRONG DOCTOR and I only find out when I'm being screamed at by my caseworker who forces me to make the call.
They called a clinic that has nothing to do with me!
Then she wants to threaten to close my case.
I talk with her boss and practically am told she did nothing wrong.
Today I talked over the chat with them as I no longer trust their phone calls. I'm told they have yet to hear from my doc about another paper they sent to her. I call my doc and she has nothing. Absolutely nothing.
I'm told they'll send it again in 48 hours.
I'm over here, not able to buy my meds or go to my therapist or even be able to make any other appointment. If it weren't for the kindness of my daughter I wouldn't be able to buy food. I had to ask for rent relief.
My anxiety is through the roof with this company! They're delaying my healing process as they're putting me off and more.
I'm doing my part, they can't do theirs?
I'm sick and tired and it wasn't worth it to go on fmla for my health.
My denial says 'you claim you are unable to work due to depression however, we do not see anything supporting this'. How can you have anything supporting it if you keep sending stuff to the wrong clinic? How can I possibly go to work under these conditions?
I had to beg my doctor to go back to work in order to provide myself a living and she didn't want to. She thinks I should try not to work as much.
But not working is costing me extensively.
I have no medicine. I couldn't make it to my therapy appointment.
I couldn't go for my infusion for my lupus. I'm almost out of insulin.
Cigna hates its customers.
- Some of the people seemed to care a little bit
- Deceitful business practices
- Paying too much to be treated this way
- Rude customer service representatives
Preferred solution: Deliver product or service ordered
User's recommendation: Don't.
Short Term Disability
- Authorization process is ridiculous
Preferred solution: Deliver product or service ordered
User's recommendation: Companies may want to check other providers before choosing Cigna
No response or contact information for provider services
Preferred solution: A call back from Cigna why were removed off the plan and a solution to continue care for our patients.
User's recommendation: Beware, your Doctor could be removed from the plan for no reason
Horrible experience
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Verified ReviewerDissatisfied with coverage
When HealthSpring was by itself it was a wonderful Medicare Advantage Plan. However, when Cigna bought Health Spring in 2012 it has consistently gone downhill.
We live in a retirement community with a population of about 30,000 people.
We have a lot of medical providers in the area, but very few accept Cigna HealthSpring.
Cigna claims to provide eyecare, but what they do provide is really terrible. Recently I went to the only local optometrist that accepted Cigna Health Spring. I had their exam, but the cost of new glasses was outrageous. I would have had to spend an additional $200.00 over and above what Cigna allowed.
I went to Costco and purchased my new glasses. Because of the additional feature I requested, (progressive lenses instead of bifocals with a line) my glasses cost $49.00 more than the allowed $150.00 benefit provided by Cigna.
I had to pay the entire amount, $219.00) out of pocket which was ok, and then submitted a claim to Cigna's optical insurance provider, Superior Vision.
My claim was denied because I didn't use a Cigna approved provider.
In addition to optical providers ,there is only one medical provider that accepts Cigna Health Spring. The same goes for other specialists in our area.
I think we will be changing Medicare Advantage Plans providers on our next go around.
CIGNA HEALTH SPRING SUCKS!
- Benefits
- Cheap greedy little pigs
Preferred solution: Provide good products and more providers
User's recommendation: Choose any Medicare Advantage Plan provider but Cigna Health Spring!
Horrible
Preferred solution: BOTH apology and deliver service AS ORIGINALLY SCHEDULED and at the SAME or lower price. The time and stress Cigna has caused, HORRIBLE
User's recommendation: Stay away.
Dental claims
Preferred solution: PAYMENT FOR MY CLAIM
User's recommendation: REQUEST SUPERVISOR at first call
Worst insurance company
- Lack of customer support
- Poor management
- You do not get your money back
Preferred solution: Full refund
User's recommendation: buy another insurance from other companies
Cigna is horrible
Preferred solution: None. I want nothing to do with Cigna. Go away.
User's recommendation: I do not recommend Cigna
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerService and Coverage
- No accountability
- Lack of responsibility for their incompetence
- Billing resolution
Preferred solution: Let the company propose a solution
User's recommendation: Determine your dental needs well in advance. Make sure to update your dental plan as far in advance as possible and understand the dates surrounding your renewal period cause that's how they get you.
Wife's disability claim
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Yes, they have not reimbursed me ever since December 2020 and owe me more money than my whole contribution for 04/21 to 04/22 is.