Cigna Reviews and Complaints
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Customers don't like
- Terrible customer service
- No accountability
- Do not uphold their obligations
Customers like
- That they were supportive and helpful
- Some of the people seemed to care a little bit
- Pam
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My Wife just had total knee replacement. Her surgeon prescribed a "Knee bending device as a part of home rehab. Cigna denied. He also prescribed home health rehab, which we just found out they approved the "gracious" amount of 7 sessions!!! LOL. The therapist showed up...
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Cigna - Poor as usual!
Every time I seem to go pickup my prescription at Cigna they mess up. I get my scripts for no copay because of Mercy care, but they always try and say I owe such an such amount. After a 15 min wait they figure it out. I go through this nonsense every time I get a refill..why??
Cigna - Does not pay claims!
After numerous times jumping thru hoops for Cigna claims. Claims department never settled my claim. Stay way clear of this insurance company, they are not subscriber friendly. My incident happened August 2018.
This all ties back to my pissedconsumer review of CARECENTRIX on 7/3/18. I need a 4 wheel rollator to help me get around because I have arthritis in both knees. I called Cigna to make sure I was covered and they told me I was. Cigna also informed me they have a...
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I didn't like
- Authorization process is ridiculous
- Run around for answers
- Do not uphold their obligations
Cigna - They are a bunch of liars
Order insulin through mail no more pick up at Pharmacy they said 7 days 7 days call back medicine never was sent they said I'm sorry no insulin so they told me to wait 7 more days with no insulin this Cigna really sucks they tell too many lies
I’ve had an absolutely atrocious experience with Cigna. Please do not get insured with them if you want to make sure they honour their commitments. I was meant to go for knee surgery after an accident. Cigna accepted the claim, but we were still negotiating on where...
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I called, switched between reps a few times, could not get an answer. They want me to pay them back from last years FSA account something they would not cover. Why am I hearing of that now 10 months after the fact. So again they suspended my account and my bills are...
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Product
Cigna - Recind position offer
Was offered a pisition at Cigna Health did all onboard paperwork health ins drug test background screen sent in infirmation on smoking sessation a letter from my Doctor on smoking sessation was told it would be acceptable recieved on phone call from recuiter day before start date and recinded my offer.
You and your doctor come up with a plan of treatment for whatever condition you may have. Cigna, however, requires "precertification" for some course of actions you may have agreed on. In my case, it was an MRI to determine what was causing my hip pain. Four x-rays and...
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Lafayette, Georgia
I didn't like
- Having a 3rd party have access to my healthcare information
- Referral policies
- Is this hippa approved
Cigna CEO makes $45million per year
http://www.courant.com/business/connecticut-insurance/hc-cigna-ceo-pay-20160321-story.html
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