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I have talked to 7 different people, at Cigna, and have been give 7 different stories. If you get angry they hang up.

My account rep is out of the office there is no documentation as to anything that has been done on my account. I call everyday, to get my short term done, so I can get paid. They tell me it is my doctor's fault. I sat in the doctors office when the medical history was sent.

Cigna said they did not receive the history.

Every time I call they are having a very heavy call volume and sitting on hold for 15 to 20 min tells me I am not the only angry person that is calling in. The account agents do not tell you their name that also says we know we screwed you and do not want to retaliate.

Review about: Cigna Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $6000.

Preferred solution: Deliver product or service ordered.

I didn't like: Your company is the worst i have ever had to deal with.

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Anonymous
Allen, Texas, United States #1344138

Cigna and Cigna dental are the WORST. Good Luck and get ready call the Dept of Insurance!!!

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