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I AM A MENTAL HEALTH PROVIDER ON CIGNA PANEL. I HAVE NOT HAD ONE CLAIM THAT WAS NOT PROBLEMATIC.

I DO BELIEVE THEY MAKE IT ALMOST IMPOSSIBLE TO GET REIMBURSEMENT UNLESS YOU PROCESS THE CLAIM ELECTRONICALLY. FIRST THEY HAVE THE INCORRECT CLAIM ADDRESS, WHEN U CALL IT THERE COMPUTER SYSTEM IS 90% OF THE TIME DOWN "BEING REPAIRED CALL BACK IN 2 HOURS." I HAVE EVEN SENT CLAIMS CERTIFIED. THEY ARE HORRIBLE. EVEN WHEN I SENT EVIDENCE THEY IGNORED IT.

I ONLY TAKE CLIENTS WHO COME TO ME THRU THEIR EAP OTHERWISE I REFUSE TO TAKE CIGNA CLIENTS. I WOULD AVOID THEM AT ALL COST.

Review about: Cigna Claim.

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Anonymous
#1483838

New to Cigna, and wished I was back with Kaiser - very difficult to manage my vision care. As I write, I'm currently on hold.

I had to contact Cigna 4 times prior (this is my 5th call, and I'm on my third person). Now, I get my vision coverage sucks, and my company only pays for the eye exam, but my optometrist has been trying to get pre-authorization for a week, thus my many calls. Seems like there's a disconnect with Cigna Medical and Cigna Vision. I get the difference between the two, but my benefits card gives me a number, and when I call it, they have no idea what I'm speaking about.

This is extremely frustrating. Been on this last call going on 27 minutes.

Anonymous
#1085951

*** useless piece of *** insurance corporation that only takes your money

Anonymous
to Anonymous #1089922

U got that right they suck *** nothing but lies from this company.

Anonymous
Sacramento, California, United States #933961

Do whatever you can to avoid trusting Cigna with your healthcare.

Thankfully I have never needed to file a major claim with them! If you'd like a taste of their attitude toward us, the lowly Cigna insured, try calling customer service and speaking with a representative about a minor billing issue.

It will, in all likelihood, be an exercise in frustration.

The company simply doesn't do what they say they will, nor do they respond to issues which won't benefit them.

In my case, I cancelled a Cigna individual healthcare policy, as they instructed me to, within the given timeframe...and I did so both over the phone and via two certified letters with return receipt.

Any guesses as to what's happening now, two months after the policy should have been cancelled? I'm still receiving bills, and Cigna insists that the policy was never cancelled.

I can only imagine how surly Cigna must be when a serious and expensive claim is filed. As I said, I'm thankful that I have not needed to work with them beyond billing, and even more so that I now once again have quality healthcare through my employer.

My comment is not a "hate vent." Yes, I'm frustrated, but not upset or angry. The overbilling amounts to less than $1,000, which is not insignificant, but is a pittance compared to how quickly medical costs can mount. The reason I'm compelled to write is that I would hate to see anyone place their trust in such a company, then become vulnerable to their manipulation. I shudder to think how truly awful it would have been if I had become ill during that vulnerable year when Cigna was my health insurance provider.

Cigna is not a quality company and should be avoided if at all possible. Use the healthcare exchange if you must, and in any case don't choose Cigna.

Don't allow Cigna to take your money and then abandon you when you need them most. I wish you all health and quality healthcare.

Anonymous
Riverton, Wyoming, United States #679804

So, if anyone has the opportunity to join up with Cigna health or dental, think again. I have two policies on myself.

TWO. One through the state of Wyoming (primary) and then a secondary policy through my husbands company. Get this, out of these two policies, they have denied 100% of my claims. They have denied payment for two visits and two different policies on me.

I'm not going down without a fight and I'm starting on facebook.

Internet reputation management may come in handy. I'm livid.

Anonymous
Nashville, Tennessee, United States #657597

A perfect example of why we need to kill for profit insurance companies and replace them with a combination of mutual insurers and medicaid.

I have carpal tunnel nerve compression in both hands. I was scheduled for surgery on my left hand, but had to cancel because I did not have the $800 deductible lying around.

last year, after the CIGNA CEO awarded himself an $8 million bonus on top of his $2 million salary, promised he would earn a $12 million bonus this year. Must be nice.

In the last two or three years, CIGNA has almost doubled my premiums, to just under $400 per month (my employer kick in about 1400/mo). I have zero choice in selecting an insurance company,

I heard a comedian a few years ago say that insurance was a racket invented by organized crime (U pay us da money, or we breaka U face") .

The current for-profit health care system differs from organized crime only in the fact that they buy the politicians that legalized their actions.

Anonymous
Fair Oaks, California, United States #617903

I'm on cigna for sort term disability and they are only paying me 50.00 a week what the he'll is that gonna do? Especially when you are used to making close to 600 dollars a week!

Anonymous
#582120

Cigna will NEVER pay for prescriptions you really need if they are not generic. I've had 5 surgeries, needing a medication that is not generic to prevent another surgery - and cigna will not pay for it.

Claiming there are other generic medications to replace it. Those generics they are talking about require enemas, which I am prohibited to due to all the previous surgeries.

DON'T EVER TAKE ON CIGNA AS YOUR PROVIDER - THEY NOT ONLY SUCK BUT THEY DON'T CARE ONE IODA ABOUT YOUR HEALTHCARE. They are are BILLION $ company and that's all they care about - not you.

Anonymous
#568782

On every claim for therapy Cigna substitutes the name of therapist who is NOT on the Cigna network and refuses to pay. Of course, the psychologist who submitted the claim IS in the network.

My dentist was denied payment for the buil-up on a crown for over $200. Dentist's office said Cigna has lied about returned phone calls.

A family member with MS has been denied an MRI of the spine even though it's needed.

I'm more than pissed; I'm ready to take them to the JCAHO. Denial of care is a very serious issue. Also, these issues need to be pursued as criminal actions.

Anonymous
to Think JCAHO #1497403

So what can we do? The changed codes on bills and refuse to cover services ordered by my dds and covered by my plan. fraud isn’t it to change codes to something the service is not?

Anonymous
#563673

After several years of disability payments for an incurable disease, CIGNA offered me a lump sum payment for pennies on the dollar. If I accepted then taxes would eat it up and I'd be worse off.

I was told in the letter that I did not need to accept so I didn't acknowledge the offer.

I had problems with CIGNA many years ago and needed a lawyer to get things right. And something tells me dealing with them in any way other than cashing my benefits check is not a thing I want to do.

Now comes another note reminding me of the offer. With a veiled threat which makes me think if I don't accept their offer the next letter will be a denial of benefits.

Guess it's time to lawyer up again.

Anonymous
#559327

Please see what other people have faced with this company.

The Health Insurance Racket on sick for profit, and read Cigna this should be a crime on pissed consumer. One can never forget, we suffered too much.

Anonymous
#500058

Just to let u know i did email LetUsHelpU@cigna.com. This is a week ago.

as usually not being honest. cigna did not return my call or email me. again they are not to be trusted. very dishonest.

avoid Cigna at all cost. I am on alot of panels. they are by far the worst health insurance i have ever dealt with.

will no longer take clients with Cigna. :cry

Anonymous
#496408

You're a mental health professional? I think I'll do my therapy with Hannibal Lector instead!

Anonymous
#496218

Hello. Is there a claim issue I can look into for you?

If so, please email me at LetUsHelpU@cigna.com. I'd be glad to help.

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