Dealing with Cigna is an absolute nightmare. I've personally reached out to them dozens of times over the last 4 months trying to resolve one small issue with a flexible spending account balance and each time a representative says they will get back to me within a few days.
I never receive return phone calls and the issue never gets resolved. Cigna representatives intentionally delay resolution and mislead customers.
Now they've successfully postponed the issue long enough that on November 1st, 2016 they simply removed my available balance and declared it "unused." CIGNA STOLE MY MONEY! If you can, avoid this insurance company at all costs.
Reviewer is in unhappy mood. jeffc95 stated that there is a room for improvement of deceitful business practices. Please immediately contact the author of this review to discuss problems with payment of cigna customer care and associated monetary loss in the amount of $171. Cigna needs to issue a full refund according to poster's claims.