Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Value for money

Dealing with Cigna is an absolute nightmare. I've personally reached out to them dozens of times over the last 4 months trying to resolve one small issue with a flexible spending account balance and each time a representative says they will get back to me within a few days.

I never receive return phone calls and the issue never gets resolved. Cigna representatives intentionally delay resolution and mislead customers.

Now they've successfully postponed the issue long enough that on November 1st, 2016 they simply removed my available balance and declared it "unused." CIGNA STOLE MY MONEY! If you can, avoid this insurance company at all costs.

Product or Service Mentioned: Cigna Customer Care.

Reason of review: Problems with payment.

Monetary Loss: $171.

Preferred solution: Full refund.

I didn't like: Deceitful business practices.

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