Cigna had approved my spinal fusion back surgery September 6. 2012 and 4 days before my date they turned around and denied surgery.
Reason was for procedure was experimental. I try to call hopelessly crying for help. I am crawling in pain. Cigna speak to pre-certification board and I was on hold for 2hours.
When I finally reached someone and told them my experiment I was hung up on. I called again and was hung up on again. I Needed back surgery and it was denied because Cigna decided that the procedure was experimental. So after a lot of sending in a lot of medical proof they only approved for me to have half a surgery.
The only problem with this was putting in the hardware was denied again. What do I do? Cigna is one of the worst insurance companies I have ever dealt with. Also this surgery has been done in the US for 10 years so when is it considering not experimental?
After my first appeal I will seek lawyer.
I paid them lots of money. Been working at my job for 9years and got screwed by Cigna.
Monetary Loss: $56.