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In mid-January of 2012, I began to suffer with chronic C-Diff infection. I am a teacher and cannot just run out of my classroom every time this issue hits. I would be running out 10 - 12 times a day and the embarrassment of having an accident in front of high school kids. Early February went into the hospital and would need a twenty-one day stay along with surgical procedures which would require me to stay out of work for six weeks.

Filed my disability claim with Cigna short term disability on February 15, 2012. This started a series of paperwork nightmares. My doctors faxed medical records sometimes 3 - 4 times a day and Cigna Short Term Disability would NEVER receive this paperwork. It is now March 16th and they are still not paying my claim. I am home recovering and unable to work. Need to pay my bills and have no money coming in and am on food stamps!

I have had to now pay doctors to submit the paperwork because they are sick of Cigna claiming they never receive it. Apparently their fax machines never work and their customer service sucks! When I call my claim agent, she told me that having "tummy trouble" was not considered a diagnosis. I had surgery and am battling C-Diff and am sick all the time and have lost 76 pounds in six weeks due to this problem and they don't care!

I have paid for my STD benefits for the past seven years and never missed a payment. I collected once after a car accident for only three months and went back to work. This claim would probably be about the same short amount of time, so I am not abusing the system, I am just asking for my STD to do what I pay for!

Cigna STD FAILS! Their customer service sucks! They do not care about serving their customers at all!

Review about: Cigna Disability Insurance.

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Anonymous
#1380697

This sounds so familiar I’m going through the same thing and I’m looking to see what can be done legally

Anonymous
#1373353

Hmmm sounds like what I am going to start going though... Hope everything works out

Anonymous
Albuquerque, New Mexico, United States #1231790

I feel your pai with cigna...same thing it's happening to me, they really don't care and all they do like you said they do anything to make you quit the case...they suck big times!!!

Anonymous
North Ridgeville, Ohio, United States #1193623

Yeah this Kristi G actually Goebel is really a piece of work she's always out on vacation or she sick are she leaves to go home early or she hasn't come in yet God only knows what they pay her for being in pain in the *** I guess

Anonymous
to Anonymous #1231828

Wow i think i have the same claims manager! After hearing everyone horror stories, looks like im going to get an attorney.

Anonymous
Elizabeth, New Jersey, United States #1191437

I am completely dissappointed with both Cigna and my employer. I have work for the for 3 years and this is the thanks I get for hard work and dedication to them!

Cigna sends me same letter to filled out by my doctor 3 times every time. I am on disability leave for a reason! I'm not gonna claim some thing I am not! Every doctors appointment I have I have to wait for approval all over again.

They keep saying our faxes are delayed! Really 2 months delay!!

I'm sending same paper work over and over again! No communication and irresponsible!

Anonymous
#1189530

They are ridiculous my claims Handler isn't even at work half time vacation ,sick vacation again, zero communication does not answer messages emails the telephone I find her impossible to deal with her name is Kristi G she has been sent all the information she needs to continue my short-term yet denies it I am now going with the company attorney and filing a case against Cigna not only for the short-term money I have been denied but the undue stress and health factors she has caused me.

Anonymous
#1091919

Just remember the words GOOD FAITH and use this with them in processing you claim. It will make them move faster !!!!!!!

Anonymous
#1071765

Cinga is still running the same playbook in 2015.

Anonymous
#1064575

My mom is on the same boat right now! They keep saying they haven't received med records from their doctors and will be closing the claim today if they don't. Who can we file a complaint with?

Anonymous
#1037192

I have had the same experience with CIGNA STD. I have finally gotten a check from them.

It took two months and I think they have cheated me out of about $400.00.

I'm getting ready to give them a call. I think you have to watch them like a Hawk!

Anonymous
Saint Louis County, Missouri, United States #1000441

I was denied after have surgery for unstable vertebra, diabetes, neuropathy, and carpal tunnel. The case manager denied receiving documents. Refused to accept info form my doctor's office manager.

Anonymous
Gainesville, Georgia, United States #937340

SHORT TERM SUCKS FROM CIGNA HAD WORSE TIME GETTING INFO AND SCREWING ME OUT OF MY STD..WAS SUPPOSE TO BE OUT OF WORK 6 WEEKS GOT DOCTOR TO LET ME COME BACK LIGHT DUTY AFTER 21 DAYS Got one payment,Havent used this in 15 years when I needed it no help...I will cancel STD cant until 12/15

Anonymous
Owensboro, Kentucky, United States #903477

I have the awefull caseworker. Everday I call still no paperwork got faxed.I watch the nurse personally fax these.

Going on three weeks now my caseworjer Harold Dennison told ne yesterday I was overwhrlming him and my case will taje a whike.

Nor noing when im gonna get paycheck is adding to my anziety and depression issue. Kmart please find a different group for us connie singer

Anonymous
California, United States #889287

CIGNA STILL SUCKS IN 2014 AND THE SAME ISSUES STILL OCCUR!!!!!

Anonymous
#737051

I can't find a freakin' fax number to send my yearly re-authorization!

Anonymous
#735930

I make sure that I have copies of everything that is sent, so when they pull the BS "I didn't receive it" I just say, "well I have a copy of it, I can send it right over" They can't stand that ***!! My claim agent said that she sent over a Physical Limitations list to my doc that they needed back before they could proceed, I simply told her "that's on page 3 of what I sent you today" Then she said "we also need your MRI results" I giggled & said "yea, that's on page 5 of what was sent today, & it was also sent in 2 weeks ago..." I can tell that this lady doesn't like the fact that I am all over this & am always 2 steps ahead of her!!! :grin

Anonymous
to JenCollins00 North Ridgeville, Ohio, United States #1193621

I'm guessing her name is kristy g. she is a complete a-hole

Anonymous
Tucson, Arizona, United States #688264

After 2 months and having received all claim documents, Cigna denied my short-term disability claim. I couldn't even write on the board anymore due to the fibromyalgia pain, and the depression was so bad that I was crying on the way to work, at lunch, during planning periods, on the way home, and at home.

It was the same day after day for weeks, until I couldn't even complete 50% of my work at school or at home. Cigna felt I wasn't sick enough, so they denied my claim for both the fibromyalgia and the depression (December 2011). I haven't been able to return to work.

I paid Cigna their highest rate for 17 years. Cigna needs to be audited, sued, stopped somehow.

Anonymous
to Rose Tacoma, Washington, United States #955809

As I read these complaints I know I am not alone. My doctors have sent repeated info to support my claims.

They were going to deny it at one time. I work under the FAA, so if I am on medication, we cannot return to work. You would be fired on the spot. I am sure they will deny it .Specially after reading all the complaint's here.

I will however get an attorney and fight this. Even if the attorney takes half. They say they want you to get better, all this has done is add to my pain.

My doctor said he really questions the nurse who is looking at my claim. Very sad!!

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