I was having trouble having an order filled. After 2 weeks of back and forth, it was determined that the problem was Cigna no longer accepts my particular FSA debit card for payment. I have funds available, but they won't accept payment with this card. (The prior orders were fine.)
I can use my own money and file for reimbursement, but why? And why did they not communicate this change in advance so I wouldn't be blind-sided?
If you are a benefits professional, I strongly suggest that you not chose this company. You will be saving yourself and your employees many headaches.
Reason of review: Management decision - debit cards.
Monetary Loss: $100.
Preferred solution: Be more empathetic when making management decisions such as this FSA card thing. It affects real people. COMMUNICATE in advance!.
I didn't like: Terrible customer service, Lack of communication, Poor management.