Cigna subscribers are now required to purchase medications they use frequently...from CIGNA. I was on hold for 15 minutes (don't have to wait on hold for MY pharmacy), had to dance with the auto-phone (don't have to do that at MY pharmacy, they know me there), and when it was all said and done, they sent the wrong size medication, ordered for my husband, to my SON'S doctor. Not our home, not the prescribing doctor, but my SON'S pediatrician. Did they pay for their mistake? Of course not.
But this is what you have to go through, unless you want to pay the outrageous full-price for your drugs at a pharmacy. Oh, and you'd better make sure you don't have anything interesting going on in your life. Because you can't call your Doctor and say, "ack! I just noticed I'm out of my allergy meds and we were thinking of going camping, do you think you could call them in to CVS so I can grab them up before we run up to the lake?" No, you need to be on top of things, call in to Cigna's pharmacy, wait on hold for 15 minutes, HOPE they can figure out what you want, and hey. Maybe, they'll be there when you get back. Or maybe, they'll have sent them to someone else, instead.
I really, really hate the state of health care in this country. And I really, really hate Cigna.