I pay $800 a month for insurance through my employer. I am forced to use Cigna's home delivery pharmacy.
Every dealing I have with Cigna or the pharmacy turns into an argument. They don't support their clients, they read from a script and they obviously do not care about the patient. They recently refused to fill a Rx at a local pharmacy because I had it filled locally 3 times over 2 years ago. I was leaving town and needed it asap but they refused to help.
I left town without my medicine.
Then upon arriving home, they had sent me Rx hat I nor the doctor called for a refill (I haven't taken this Rx for over a year), they want me to pay $60 for it and refuse to allow me to return. I have not dealt with such reoccuring poor customer service in my life!
Product or Service Mentioned: Cigna Health Insurance.
Monetary Loss: $500.