I ordered generic drugs from Cigna Pharmacy which should have cost $14. Instead brand name drugs were shipped at a cost of $100. I was told the generic was no longer available so they sent brand name drugs without my consent. Customer service was extremely rude (yelling). I was told my account could not be credited until i returned drugs (which I had not received yet). They had no problem charging my account without my consent, but wouldn't do anything until drugs were returned. I was disconnected from Customer Service after 20 minutes on hold.
I just want people to know who they are dealing with if they choose to use the Cigna pharmacy service. I have never had a problem using the local pharmacy and will never use Cigna again.