I never had an issue with Cigna until about a year ago. Since then I've had a terrible time dealing with them. I was initially told that my new hearing aids would be covered, up to $5000. Just to be safe, I to get confirmation of this in writing. I was told that they couldn't do that, but that it "wouldn't be a problem."
Silly me for believing them. 10 months, at least 16 phone calls, and 3 unanswered letters later and they still couldn't possibly process my claim. The one time they thought they could, I was told I would get about $1000 back, but only if a supervisor approved it. For the most part, the call center workers have been friendly, but that is the only positive thing I can say about this God awful company.
My mistake, though. I shouldn't have ever thought they were anything but a *** insurance company with deceitful practices. It's too bad. I thought they were decent for 22 years, but either something's changed or I've been deluded all along.
Product or Service Mentioned: Cigna Medical Claim.
Reason of review: Order processing issue.