Product: Cigna Medical Claim Clear all filters (22 of 22 reviews match)
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Cigna in Newton, Kansas - Misleading customers

Cigna Connect mislead me. They lead me to believe that they would help me with my doctor bill. I spoke to the lady minding the phone. They send me a letter December the 1st all of a sudden telling me my insurance cancelled Sept 30th?? Wow!! Really!! If indeed terminated how did they accept my payment November 2nd. Why wasn't I locked out of their web site?? Strange!! Unlawful!!
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Review
#1482534 Review #1482534 is a subjective opinion of poster.
Service
Cigna Medical Claim
Cigna, however, requires "precertification" for some course of actions you may have agreed on. In my case, it was an MRI to determine what was causing my hip pain. Four x-rays and multiple months of PT as well as accupuncture and various non-opiod prescriptions later,...
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Review
#1297947 Review #1297947 is a subjective opinion of poster.
Service
Cigna Medical Claim
Cons
  • Referral policies
  • Having a 3rd party have access to my healthcare information
  • Authorization process is ridiculous
Reason of review
I want my doctor to control my healthcare, not some 3rd party affiliated with my insurer
Loss
$100000
Preferred solution
Deliver product or service ordered
Tags
  • Private Info Given To 3Rd Party
1.2
Details
Pay twice as much through work for this Cigna crap. Now they just flat refuse to pay for a medicine prescribed. Can I refuse work insurance and go back to marketplace and more affordable insurance that may not be so bad? At least then I would have more choice over my...
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Review
#1251260 Review #1251260 is a subjective opinion of poster.
Service
Cigna Medical Claim
Cons
  • Do not uphold their obligations
  • Paying too much to be treated this way
Reason of review
Bad quality
Preferred solution
approve my medicine!!!
Then the worst claim begin with Cigna. Our deductible was reached in one day and our out of pocket was being reached fast. I keep up with claims on our members page so I could see what claims coming in and then being processed within two weeks it was easily seen that...
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Review
#1250669 Review #1250669 is a subjective opinion of poster.
Service
Cigna Medical Claim
Reason of review
Problems with payment
Having to interact what Cigna calls "customer service" is difficult, time-consuming and draining. And given their dishonest inefficiency, every claim has to be followed up manually. Avoid at all costs. Ask your employer to switch. And vote for whichever candidate will...
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Review
#1195128 Review #1195128 is a subjective opinion of poster.
Service
Cigna Medical Claim
Reason of review
Order processing issue
Loss
$175
Preferred solution
Full refund
Careful, not Vanbreda anymore - good people have fled this company! Since CIGNA has taken over Vanbreda, there is a sharp drop in the level of service, including communication, the speed of processing claims and disputes of medical nature. What practically happens is...
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Review
#1190162 Review #1190162 is a subjective opinion of poster.
Service
Cigna Medical Claim
Reason of review
Order processing issue
1.0
Details
Below is my experience with Cigna My name is Dee Dee and my son is addicted to opiates. Now I am not saying that to garner any sympathy here, I am well aware of how much of society feels about that, but for anybody that has suggested my son get help, he did. He reached...
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Review
#1172622 Review #1172622 is a subjective opinion of poster.
Service
Cigna Medical Claim
Reason of review
Bad quality

Cigna - Denial of need needed

Just now fighting with Cigna to approve my Husbands acute Rehabilation Ctr. My Husband had a stroke about year ago . since then he has had vascular surgery, cancer surgery and stokes. He is now in the Hospital but cannot walk Doctor wants him to go to a Acute rehab ctr. he was accepted by Burke rehab but cigna denied it. I am paying out so much money figuring i had good insurance but now after this i am going to look into other insurances. who are they to deny the Doctors orders. What is healthcare coming to I am so angry . most of my money goes to Cigna and this is what happens not good. Instead of taking the money insurance company should be out for the patient not the money. i am so upset
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Review
#1147509 Review #1147509 is a subjective opinion of poster.
Service
Cigna Medical Claim
Reason of review
Poor customer service

Cigna in Burbank, California - Very dissatisfied

I am a very dissatisfied customer. After a reemergence of thyroid cancer was discovered in a lymph node in my neck (in 2011), I have had consistent and excellent care by a specific endocrinologist at Cedars-Sinai. Cigna does not prioritize my continued care with said endocrinologist. Though I called and asked whether my doctor was in network and was told an unequivocal "yes", the Cedars-Sinai Medical Group has a complicated multi-tiered system and when my PCP attempted to officially refer me to my doctor, the referral was denied. I then wrote an appeal and two months later was denied. The denial letter made it sound like my appeal was ridiculous. Consistent, continued care with a doctor you know and trust, who understands the details of your case and history and with whom you do not need to "catch them up" is not ridiculous--especially when she is at the same facility and a part of the same group for which I specifically signed up in order to continue seeing her!! If you wish to keep your doctor, do not choose Cigna!
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Review
#1144722 Review #1144722 is a subjective opinion of poster.
Service
Cigna Medical Claim
Reason of review
Appeal Denial -- no appreciation for consistent continued care by my doctor

Contact Cigna Customer Service

Website:
www.cigna.com
Mailing Address:
900 Cottage Grove Road
Bloomfield, Connecticut 18505
United States
Phone:
(800) 244-6224
All Cigna Contacts

Cigna Reviews

  1. 108 reviews
  2. 21 reviews
  3. 8 reviews
  4. 1 review
  5. 1 review
Cigna reviews
1.0
Details
Now that I've had another episiode with my lower back and in severe pain and my doctor ordered an MRI I learned Cigna has denied it. I am in pain and devasted. I do not take any pain medication, and cannot even get a diagnostic test approved by Cigna. I pay $1,200 per...
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Review
#1130569 Review #1130569 is a subjective opinion of poster.
Service
Cigna Medical Claim
Cons
  • Cignas refusal to approve mri for back pain
Reason of review
Bad quality
Loss
$5000
Preferred solution
Deliver product or service ordered
Tags
  • Refusal To Authorize Mri