I'm a former employee of Cigna HealthCare and I wanted to write a review to inform everyone of how horrendous this company actually is.
First of all I want to start with Customer service. The employees that take your calls only receive one week of training, ONE WEEK!
They are forced to answer the calls as quickly as possible. They are told to say whatever they have to to get you off the phone and take the next call. When they inform you that they will "get back to" its ***. You will never receive a call back.
They are not even given the time to research the problem to get an answer for you. Our billing department has about a 30 day backup-meaning you send in your payment and it doesn't post for another 25 days since you mailed it, then you're in danger of being termed for non-pay, chances are it is our fault. When you are told that we have a "5 business day turn-around" thats also a crock. When you fax, or send in something, it will be lost.
If there is a piece of information missing from the form you send in, someone will shred it so they don't have to follow up with you. Most of the employees will do whatever they can to get out of doing work.
It's truly the most repulsive company out there and I feel really sorry for any of you who carry them as your provider.