By CIGNA is one of the worse businesses I've ever dealt with. CIGNA has processed 23 of my medical claims incorrectly and it is like pulling teeth to get CIGNA to address the issue.
If you do not repeatedly call CIGNA back and get your benefit coordinator involved then you are screwed. I can see why people wash their hands with CIGNA, and just pay for the service themselves. However, CIGNA is corrupt and in just to its customers and a lot of customers are stuck with it because it is insurance offered through their employers.
I am sure a big company gets a nice break with CIGNA but the employees suffer at the hands of CIGNA financially. How do insurance companies like CIGNA blatantly get away with this type of behavior?
Product or Service Mentioned: Cigna Health Insurance.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.