We are trying to get reimbursed for midwifery services since 2010. Calling Cigna is useless - they never know anything, dont know why the bill is not paid even if our plan includes midwifery services.
Since May 2011 we are trying to appeal Cigna's decision. They dont even respond to the appeal letters, the last one I sent came back with a note that the address is wrong and Cigna did not have mail forward to their central office. We tried everything we could, will now file a grievance letter with CA state.
Poor customer service, poor processes. But - never give up never surrender!
Monetary Loss: $1000.