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My doctor sent a prescription to CIGNA Home Delivery as it's a new provider.

In response to the new prescription CIGNA sent a letter through the mail telling me I had to call them to verify information. (1 week lost time).

I called CIGNA and they had all the information they needed - so what was there to verify?

Then I was told it would take a week to ten days for the prescription to be filled and delivered (2 weeks lost time).

By the way, their voice answering system referred me to the website or phone app to handle 'all my prescription needs'.

I tried doing it online before I called and there was nothing there regarding these new prescriptions.

The representative I talked to tried to help, so that wasn't so bad.

But it is ludicrous to have these delays that serve no purpose.

Reason of review: Order processing issue.

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