After submitting a claim as directed by Cigna and being told it would be 15 days, we have been through several phone calls and and several supervisors and still keep getting told it is being re-submitted due to Cigna not handling it correctly the first time (so no reason at all) It sounds like nothing more then a delay tactic to pay out what is rightful owed to us as the customer. It is ridiculous as we have gotten the names of the supervisors and of course there is nothing more they can do but try to *push it through* and will call us - but no one calls.
It looks like we are not the only consumers with this problem - how can these health care giants continue to get away with this??
Product or Service Mentioned: Cigna Customer Care.