I have been a very happy Cigna customer for over 11 years, until today. We moved our business in September of 07.
With everything going on and the 100's of people I had to notify, I forgot Cigna. I suppose I didn't forget, I assumed our broker, who I notified would do that. He didn't. I get a letter in the mail on Dec.
6th stating that our insurance was cancelled on Nov. 17th due to lack of payment. I called and spoke to the person at the end of their 1-800 # and explained that I hadn't gotten a statement. I'm one of those who relies on statements to pay my bills.
Go figure. They told me not a problem and to fax in my new address to the company. Which I did. I was notified today, by an "Ashley" that we were not reinstated because they had the correct address on file.
At first it didn't occur to me until I went to the post office to find out why they hadn't forwarded the Cigna information along with other items. I had given them the correct address the week before. I called her back and the reply was that they may have the right address on file now, but I should know when my premiums are due. No reinstatment.
Harsh and unusally cruel punishment.
I will never ever go back to Cigna after being treated so poorly.
Product or Service Mentioned: Cigna Health Insurance.