I am also dealing with cigna and carecentrix. I am finding out that the cost associated with carecentrix and what is billed is fraud...say your item cost 100.00.
cigna get a 20% discount. Carecentrix handles the billing, not cigna. says will pay 100% @ 100.00 and you owe 20.00 for the 20% from your cigna policy.
But you find out that carecentrix pays only 60.00 and still bills you for the full amount..100.00..fraud..plan and simple. my policy clearly states that any discount is passed down to the policy holder (me)...I'm still fighting this after 1 year....
Product or Service Mentioned: Cigna Health Insurance.
Reason of review: Pricing issue.