After cancer surgery I contacted Cigna to get pre-approved for purchasing a specific L7900 Durable Medical device. I was told it was approved and I should find an in-network provider by calling a long list of names. After much effort and research I found an in-network company that provided the device. Based on Cigna stating the covered the device I then purchased it.
But now Cigna denies the claim and states the L7900 Durable Medical device is not covered by my expensive PPO health insurance. I appealed the denial and they still denied the claim. I did everything I was supposed to do by getting pre-approved yet they still denied it. Cigna never called back when they said they would and dragged this process out for 4 months.
I could attempt a second appeal but I can already tell Cigna is so screwed up and fraudulent that the appeal would be denied. Kaiser was so much better to deal with and I will be going back to them during my company's annual health choice. I am stuck paying for this device even though I would have purchased another device at a lower cost if I knew it was not covered.
I don't have the time to get a lawyer and document everything that has happened, but from what I'm reading about Cigna someone should file a class action lawsuit about fraudulently misleading customers. The company is incompetent and has fraudulently misled me into making the wrong decision. Worse, they do not acknowledge their mistake and try to repair the damage done.
This is the first time I've ever been so disgusted with a company that I found it necessary to file a negative report and I've been around 50 years. It is unfair to unsuspecting innocent people that unwittingly may get insurance through Cigna. DO NOT GET INSURANCE THROUGH CIGNA!!! You will regret it!!!! DO NOT INVEST IN CIGNA STOCK. Eventually Cigna's incompetence and fraud will be well known and the company will face its demise.
Product or Service Mentioned: Cigna Health Insurance.