Cigna Health Insurance Reviews and Complaints
Tell them to KYA | Cigna
I and my wife are both retired and living on a fixed income. Due to the change in health care we switched carriers. Today 1/6/2020 Cigna took out their payment for insurance coverage. We called and were told NO refund and NO coverage. So they basically stole our money and we have no one to turn to since they are not even under BBB. If it was possible I would give them a -5 stars.
Review
Service
Cigna Health Insurance
Cons
- Customer service
Reason of review
Problems with payment
Loss
$210
Preferred solution
Full refund
Tags
Avoid the Medicare plan | Cigna
I changed insurance at open enrollment and my last paid premium with Cigna covered me until January 1, 2020 as the normal Medicare Advantage Plan normally does. I asked before I cancelled, if my premium covered me until Jan 1. I was told yes. Then a procedure that I could not postpone, done 12/10/2019 was rejected, because my account was tagged "terminated." Had I known what would happen, I would not have notified them. I was told I needed to let them know...now I face what will no doubt be months or years of fighting this, or ending up living in my car. The bills are just starting to come in and I am frantic. Cigna let me down BIG TIMDE.
Review
Service
Cigna Health Insurance
Reason of review
Access/ activation issues
Preferred solution
Deliver product or service ordered
Tags
My heart is breaking so much right now as I sit here writing this review. The tears are uncontrollably streaming down my face. My hands and fingers are trembling that it's difficult for me to even type. My stomach is twisted in terrible knots probably since I haven't...
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Review
Service
Cigna Health Insurance
Cons
- Corporate greed
Reason of review
Bad quality
Preferred solution
Nothing and no amount of money is worth the cost of a human life. Just do the right thing for once.
Tags
Cigna denied all surgeries. The surgeons had two peer to peer reviews with Cigna's board. Cigna still denied the surgeries. Said they weren't medically necessary. We filed an appeal. Still got denied by Cigna. Filed an External Review - Cigna still denied the...
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Review
Service
Cigna Health Insurance
Reason of review
Bad quality
Loss
$40
Preferred solution
Full refund
Fradulent policy | Cigna in Inverness, Florida
worker stated that I could continue same medication with change in $1500 single person policy then when it was time to get the medication the pharmacy tried to charge $800 for a month supply. Cigna lied about what the policy would cover. Credibility you say? Been on the medication for 20 years. I paid 1500 a month so I could stay on the medication and now they refuse to cover anticonvulsant medication.
Review
Service
Cigna Health Insurance
Reason of review
Pricing issue
Preferred solution
Full refund
Awful | Cigna
There's no point in using cigna. You pay out of the pocket with very little discount on anything that isn't up to your VERY high deductible. The 'benefits' are really hard to get, invasive and in the end worth peanuts. Coverage is terrible and every time you want to ask a question its a frustrating experience.
Review
Service
Cigna Health Insurance
Cons
- No accountability
Reason of review
not accepting my gym for 4 to 6 months under the gym membership plan. Additionally, having to pay through the teeth for any medical appointments, basically no benefits.
Loss
$500
Preferred solution
Let the company propose a solution
Tags
Took money from account after being cancelled medical/life | Cigna in Austin, Texas
I cancelled cigna and they took money out of my account I talked to them several times gave them the same info over and over and still no resolve yet 668.64 they oue me from cigna and will seek help from federal goverbment who over sees compamies like this to get FULL REFUND IMMEDIATELY.
Review
Service
Cigna Health Insurance
Cons
- Getting the run around with every cust svc number you call
- Cancellation and refund policy
- Customer service
Reason of review
Poor customer service
Loss
$66864
Preferred solution
Full refund
Although this could mean life or death to me, Cigna has decided to deny it, even After a peer to peer with my Dr. I cannot understand why a doctor hired by an insurance co can over ride a decision of a Dr. who knows the whole picture and performed the surgery. She...
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2 comments
Horrible insurance denied benefits no money for medication to treat my SEVERE DEPRESSION!!!
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Review
Service
Cigna Health Insurance
Reason of review
Bad quality
My Wife just had total knee replacement. Her surgeon prescribed a "Knee bending device as a part of home rehab. Cigna denied. He also prescribed home health rehab, which we just found out they approved the "gracious" amount of 7 sessions!!! LOL. The therapist showed up...
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Review
Service
Cigna Health Insurance
Does not pay claims! | Cigna
After numerous times jumping thru hoops for Cigna claims. Claims department never settled my claim. Stay way clear of this insurance company, they are not subscriber friendly. My incident happened August 2018.
Review
Service
Cigna Health Insurance
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This is very similar to CIGNA's actions with Nataline Sarkisyan back on 12/20/2007. They basically told Hilda and Krikor Sarkisyan that their only daughter's life wasn't worth 'X' amount of dollars.
(Google it for yourself: Nataline Sarkisyan) Then you will learn all about Nataline's tragic story and how CIGNA essentially left her to die in her time of need, with zero compassion for either her or her family. To add insult to injury, CIGNA had spent only days earlier, almost the same amount of money (back in December of 2007) to finance a very posh, lavish party for all of their executives and stakeholders in order to discuss how "profitable" their quarter had just been during that time period. Yet meanwhile, Nataline Sarkisyan was literally slowly dying, day by day, while CIGNA greedily and so ruthlessly stood by and did absolutely nothing for her! The only saving grace to that tragic story from December 20 of 2007 was how one of CIGNA's public relations executives by the name of Wendell Potter left that company only weeks later, in order to start advocating for the average consumer, against the insurance companies like CIGNA.
All of this information (not slander or libel by the way, but instead FACTUAL information) is readily available in any basic Google search of Nataline Sarkisyan. God rest her soul, and may her own story serve as a cautionary tale for others in determining what type of insurance coverage they ultimately decide to purchase. Just like you, Devastated Grandmother, I would strongly advise any future consumers against purchasing any type of CIGNA product, service, or insurance. CIGNA also denied something on the basis of "not medically necessary" for me personally, just like they'd done in the Sarkisyan case.
All of it was simply a ploy to weasel out of covering a procedure which they know in their heart and conscience, really is medically necessary. So honestly, my heart is breaking just as much as yours is right now, Devastated Grandmother, at how unethical CIGNA still is. Yes, you are correct, and I do agree with you 100% that they do put profits before people.
Very sadly, CIGNA just doesn't ever seem to learn their lessons of how irreparable the harm is to their public image whenever they treat you, me, and all of the other "Nataline Sarkisyans" out there - who probably haven't had the opportunity of having their stories shared and told - in the manner which they do. Keep holding onto faith, Devastated Grandmother, because God will stand in final judgement of us all, including CIGNA.