If you think that the company themselves is awful you should see some of the people they hire. Example: In the Visalia CA office there is a male employee with the initials RG who sexually harasses his fellow female employees.
When they complain to management about it or even to him, he blackmails them into quitting or he lies about what he did and has them fired. He has been there for 6 years so management believes him over a newly hired employee. If he thinks a female member/caller sounds "hot" he will write her phone number down ( he gets it out of her personal information file, and calls them in the middle of the night drunk and tries to have phone sex/jack off via phone.
And if a female member/client sends in pics of herself of *** for medical records, he prints these pics off and takes them home to use as a form of ***. These are the types of people CIGNA hires to process your claims and to take your phone calls.