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Billing Practices
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Product or Service Quality

I have cigna through cobra. Cobra sent 4 inforce files to provide me with coverage.

It took cigna 2 months to update their inforce. I went to the dentist twice in this period of time. One claim from nov 2014 they have lost and i will have to get my dentist to resubmit. The other claim fro dec 2014 they denied saying i had no coverage.

It was supposed to be resumbmitted automatically after i force update and was not. I have called twice on that claim and was told it can take 3 weeks to pay a claim which is a lie. It took 1 day for them to deny it. I have called cigna a total of 8 times so far trying to get 2 caims paid.

Months later i am still trying to get those 2 claims paid.

I worked in I/T in dental for a competitor of cigna and i can tell you cigna is full of lies. They are the worst.

Product or Service Mentioned: Cigna Dental Insurance.

Reason of review: Not as described.

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