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3.7
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Additional Fees
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
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Changed carriers effective 1/1/2017 from CIGNA to another carrier through ATT broker AON. Cigna charged me monthly when I had coverage with another carrier.

I called and spoke to a CIGNA representative who indicated that my coverage date could be changed to 3/31/2017 and she would refund one month but CIGNA would keep the rest unless I filed an appeal with proof of other coverage. I filed an appeal in April 2017 and called again in August for the status. I was told that CIGNA considered the three months and double coverage and would keep my $120. How many people has this happened to?

CIGNA could potentially make millions in unearned monies.i I had planned to return to CIGNA plan in 2018, but will no longer consider CIGNA and plan to warn those who are planning to use CIGNA.

UNETHICAL POLICY. .

Review about: Cigna Health Insurance.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $120.

Preferred solution: Full refund.

I didn't like: Cancellation and refund policy, Unethical policy.

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