Not resolved
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Value for money

Changed carriers effective 1/1/2017 from CIGNA to another carrier through ATT broker AON. Cigna charged me monthly when I had coverage with another carrier.

I called and spoke to a CIGNA representative who indicated that my coverage date could be changed to 3/31/2017 and she would refund one month but CIGNA would keep the rest unless I filed an appeal with proof of other coverage. I filed an appeal in April 2017 and called again in August for the status. I was told that CIGNA considered the three months and double coverage and would keep my $120. How many people has this happened to?

CIGNA could potentially make millions in unearned monies.i I had planned to return to CIGNA plan in 2018, but will no longer consider CIGNA and plan to warn those who are planning to use CIGNA.


Product or Service Mentioned: Cigna Health Insurance.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $120.

Preferred solution: Full refund.

I didn't like: Cancellation and refund policy, Unethical policy.

  • Unethical Policies For Refunds
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