I work at claims department for an air ambulance company. I submitted a preauthorized claim, authorized by RN case management at the City of Las Vegas who is self insured but uses Cigna to manage their funds and pay out claims.
First submission was "lost" by the US Post Office. About 75% of our first claim submissions are mysteriously "lost" by large insurance companies like Cigna. After resending(with delivery confirmation),4 months, and numerous calls from us and the City of Las Vegas...no payment yet from Cigna.
Dont blame government intervention...Cigna is bringing on tougher healthcare reform laws on themselves by deception and malice towards their insured and healthcare providers...Shame on you Cigna.
Product or Service Mentioned: Cigna Claim.
Monetary Loss: $6000.