Product: Cigna Customer Care Clear all filters (19 of 19 reviews match)
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Called to check status of my std claim which shows active but not updated.I was told that they did not recieve my Dr. Notes which I have faxed twice. My case manager is always out of her office so I requested to speak to someone else. Gwendolyn called me back. I was...
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Cigna Customer Care
#1119295
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I have talked to 7 different people, at Cigna, and have been give 7 different stories. If you get angry they hang up. My account rep is out of the office there is no documentation as to anything that has been done on my account. I call everyday, to get my short term...
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Anonymous
David

Cigna and Cigna dental are the WORST. Good Luck and get ready call the Dept of Insurance!!!

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Cigna Customer Care
I didn't like
  • Your company is the worst i have ever had to deal with
#1047367
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So instead of 48 hours I have to wait 7 days. This has been going pretty much since I had to sign up for home delivery. I tried complaining on the cigna web site but there is no link. Got ahold of someone through the on line chat they were not helpful My e-mail...
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2.4
Product
Cigna Customer Care
#1008312
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Cigna Customer Care Review

#948382
1.1
Details
I just recently placed a customer service call and i was on hold for over 20mins only to have the customer servuce agent return with the exact same info i provided to her, then she talked over me as i asked questions cordially, when i asked to speak to her immediate supervisor i was hung up on!! Great customer service ill say!!
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They sold us a policy on marketplace.gov, said our doctor was in network, took our money, then issued a card to us with another doctor who we did not know and said our doctor was not in network.No explanation. When you ask customer service for a supervisor, they hang...
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2.3
Product
Cigna Customer Care
I didn't like
  • Bait and switch
#984677
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I suggest we all boycott cigna im even going to take out a billboard with my complaint. I have reported them to th better bussiness burue and attorney general who is going to invrstigate it. I am going to do my best to close cigna down and put thier board of directors...
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Anonymous
Lisalunsford89

Every one needs to report then to the BBB! And any other agency that could help shut them down! They need to be treated like they've treated the ones that are responsibly for ...

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Cigna Customer Care
#982353
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Cigna must get rid of all there New Zealand staff, they do not have an idea of how to work with customers. Secondly do not use Cigna you will be very sorry the day you need to claim. I am a business man and never see that you must hold the line for 38 minutes and the...
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Cigna Customer Care
#958635
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Dealing with Cigna is an absolute nightmare. I've personally reached out to them dozens of times over the last 4 months trying to resolve one small issue with a flexible spending account balance and each time a representative says they will get back to me within a few...
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1.2
Product
Cigna Customer Care
I didn't like
  • Deceitful business practices
#953373
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Operator had no idea how to access an account balance for health savings account.Then said "we have been directed not to answer any questions on the subject". Ask for supervisor, "not available". Asked to wait on supervisor , it has been 34 minutes so far and no...
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3.3
Product
Cigna Customer Care
I didn't like
  • Lack of customer support
  • Terrible customer service
  • In ability to talk to customer service
#952448
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31, 2015, but Cigna denied she had. The sent me a letter the following month she had and when I called to get reimbursement for out of pocket expenses we paid the again said we had not reached the out of pocket maximum. The sent me their account sheet and it was...
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1.7
Product
Cigna Customer Care
I didn't like
  • Do not uphold their obligations
#937183
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Cigna is most inapt company we have ever had the unfortunate opportunity to deal with ever hands down. Husband has multiple disabilities. Needs pain med 4x a day just to manage daily needs. SSDI, Cigna short and long term disability as well as Northwestern Insurance...
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1.2
Product
Cigna Customer Care
#925975
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