I need a medical equipment item. A phone call to CIGNA and YES it is covered, but call CareCentrix to get the equipment.
CareCentrix is "supposed" to find the equipment provider and then put me in contact so I can get it.
CareCentrix asked for an RX, then in addition wanted a letter of medical necessity.
I got the documents from my doctor. Many phone calls later, I was assured they had everything they needed and it was in for priority processing. That was Dec 29.
Now a month later and after leaving many messages and being transferred from person to person......today I started over. The "intake" department looked up my account...........it states that "customer" (that's me) should go directly to CIGNA.
Not only did they not tell me that when some lame brain posted that to my account, but they got me to get all this paperwork and waste my doctors time a month ago. NOW I have lost the use of this equipment for over a month. I wonder what will happen when I call CIGNA.
Well, remember, I called CIGNA FIRST, they referred me to CareCentrix. I am in health-no-care ***.