Cigna has gone above and beyond for me. I cannot thank them enough.
It is a long story, but their Representative made a mistake and gave my surgeons office the wrong information and said that my surgical procedure would be covered at 100% once they could validate it was medically necessary. After months of going through the required clearances, we were told that the information by the Rep was incorrect. A Cigna supervisor aided me in escalating my issue. He was kind and caring beyond any other supervisor at any other company I have ever had to deal with.
Cigna made the decision to cover my surgery. I thank them from the bottom of my heart for their decision.
It will quite literally add years to my life and give me a quality of life that I haven't had for many years. Bless you Cigna
Reason of review: Good customer service.
Cigna Pros: That they were supportive and helpful.